Process mapping methodology ShipLog II MarSIKT

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Process mapping methodologyShipLog II - MarSIKT

• Trondheim
• 2001-11-20
• Torkel Fyrvik

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Background

• Process approach to
• Supply Chain understanding and basis for
  integration
• Logistics optimisation
• IT system/tool requirements
• ShipLog and MarSIKT
• References
• Business Process Improvement
• SCOR
• Themis
• Arktrans
• .....

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Why SCOR

• Standard approach to modelling a supply chain
• Common terms and definitions of processes on high
  level
• Speak cargo owners language
• As 1. step in proposed methodology for
  modelling/documentation of supply chains where
  transporters should document their part of the
  customers supply chains with focus on customers
  product flow.
• Predefined performance measures
• Supply chain performance
• Transporters contribution to the chains
  performance
• Basis for Best practice and Benchmarking
  reference database for supply chains with
  maritime transport element.

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SCOR Contains 3 Levels of Detail
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Supply Chain Operations Reference Model (SCOR)
5.0 Processes
Plan
P1 Plan Supply Chain
P4 Plan Deliver
P5 Plan Returns
P2 Plan Source
P3 Plan Make
Source
Make
Deliver
M1 Make-to-Stock
S1 Source Stocked Products
D1 Deliver Stocked Products
Suppliers
Customers
D2 Deliver MTO Products
M2 Make-to-Order
S2 Source MTO Products
M3 Engineer-to-Order
S3 Source ETO Products
D3 Deliver ETO Products
Return Deliver
Return Source
SR1- Return Defective Product
DR1- Return Defective Product
SR2- Return MRO Product
DR2- Return MRO Product
SR3- Return Excess Product
DR3- Return Excess Product
Enable
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SCOR terms
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Step by step description of methodology for
mapping/documention of Supply Chains in 3 levels.
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Level 1 Reference Generic Supply Chain

• A generic Product sepcific chain description
  using the Plan, Source, Make, Deliver, Return
  process elements of the SCOR model
• A main challenge on this level is to identify
  relevant actors along the chain.
• Since our focus normally is the
  transport/logistics, at least all transport
  providers should be included. Note that a a
  traditional transport/service provider will not
  have any Make process according to the SCOR
  defintions. The transport/logistics may ofcourse
  consist of either a single transport leg or a
  series of transport legs and hubs/terminals where
  un-loading, re-loading, consolidation,
  deconsolidation, storage etc. is taking place.
• Other relevant actors are those normally in
  direct dialog with Cargo owner or Supply Chain
  Manager and/or actors whose services/activities
  have major influence on time,cost, quality
  aspects.

1 Reference chain for Product X
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Level 2 Product Specific Supply Chains
1 Reference chain for Product X
Each main element/actor is analysed and described
using SCOR level 2 processes and terms See
section 3 for details/references. It is important
to reveal how each actor see and treat the
product, i.e. as Make-to-stock, Make-to-order
or Engineer-to-order product. We have prepared
a guideline to Shipping/Maritime understanding of
the SCOR terms.
2 Product X specific chain
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Maritime understanding of SCOR terms
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Level 3 Company specific solutions
Company specific Supply Chains, is linked to SCOR
level 2 or 3 processes. The Company specific
models are based on mapping methodolgy as
described later.
Wilson
Klaveness
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Mapping methodology for Company specific
processes, i.e. Implementation of Supply Chain
solutions
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Tips to working methodology- Plenary sessions
with individual work in between.

• Plenary session
• Use a blackboard and let everyone contribute.
  Discuss the main processes and visualise them
  with simple workflow descriptions.
• Make sure You cover all main processes,
  departments, actors, and ICT systems. Use a case
  to ensure consistency in the model.
• Describe in what form information is been
  transmitted. (e.g. XML, telefax, email,
  letter,..)
• Individual work
• Process is documented electronically
• Collect required additional information
• Plenary session
• Make the model ready for presentation in plenum.
  Let everyone be familiar with the process model.
  Repeat the case.
• Make changes according to feedback. Fill in, and
  update the model were necessary.

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Mapping Implemented Processes, 1
Mapping Supply Chain and Main Processes as
described in earlier
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Describing Main Processes using WorkFLowDiagram
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Focus on Information Flow and ICT systems
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Mapping Implemented Processes, 2
Standard Roles from Arktrans
Standard Activities/functions from SCOR, Themis,
Arktrans etc.
In what form are information and messages
dispatched ?
Specific Information systems or Standard systems/
applications/ features from our Logistics system
Survey or Themis or other References ?
What are the Important System Operations for each
Information System?
Which Information Systems support the Business
Processes ?
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Mapping Implemented Processes, 3
How does ICT systems integrate with each other
and with different Processes / Roles ?
Integration and use of different databases
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Mapping Implemented Processes, 4
Describing Main Processes with focus on
Information Flow and ICT systems
A list of major processes or functions dependent
on level of depth.
Get an overview over ICT supported processes
A list of all ICT systems identified in total
process model.
Basis for improvements and new solutions
Logistic System Software Survey
A list of ICT systems and which processes /
functions they support
Get an overview over Processes supported by ICT
systems available
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Matching System needs with availability
getting the puzzle right
Get an overview over ICT supported processes
NEEDS
Get an overview over Processes supported by ICT
systems available
SYSTEMS AVAILABLE