Knowledge Management

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Knowledge Management

• 4. The Leveraged Infrastructure
• by
• B. Nugroho Budi Priyanto

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Technology plays three key roles in KM

• Facilitates communication
• Provide infrastructure for storing codified and
  explicated knowledge
• It assists with mapping dispersed bits and pieces
  of tacit and explicit knowledge to establish and
  maintain intricate interdependencies among them

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What can be leveraged

• From the machine to mind
• Collaborative synergy
• Real knowledge, not artificial intelligence
• Conversation as medium for thought
• Sources and originators, not just information
• Decision support
• Flexibility and scalability
• Pragmatism, not perfection
• The user is king
• Ease of use

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Different roles of IT become pronounced,
depending on whether a knowledge platform is
tacitly or explicitly knowledge-intensive
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Internet implication

• A cost-effective global network backbone
• Ubiquity
• Distributed connectivity
• Robust global data path
• Open and global competitive intlligence

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KM Platform
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Knowledge Server Leverages the Existing
Infrastructure
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Lessons Learned

• Understanding the role that your existing
  networks play in KM
• Integrate, build on, and leverage enterprise
  resources
• Look before you leap
• Focus on pragmatism, not perfection
• Remember the golden rule is built around people
• Use knowledge servers to integrate the islands of
  information and create new knowledge
• Plan for flexibility and scalability