OMG Telecoms Service Access

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OMG Telecoms Service Access Subscription
ResponseNortel, SiemensJonathan
Legh-SmithBT24th March 1999
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Parlay Activity

• Started March 98
• 5 Company, Cross Industry Working Group
• BT
• DGMS Telecom
• Microsoft
• Nortel Networks
• Siemens
• Press Announcements May and November 98
• Released Initial Specification in December 98
• Open, Technology Independent, Secure,
  Communication Services Network API

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Concept
API
The Telco World of Networks and Services
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Telco World Today
800, Personal Numbering Voice messaging...
Authentication, Routing, Billing, Storage,
Configuration...
ISDN, PSTN, IP...
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Telco World Today
800, Personal Numbering Voice messaging...
Owned and Operated by the Telco
Authentication, Routing, Billing, Storage,
Configuration...
ISDN, PSTN, IP...
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PARLAY API
API
Service Components
Physical Networks
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PARLAY API
A Vast Range of 3rd Party Applications
API
Authentication, Routing, Billing, Storage,
Configuration...
ISDN, PSTN, IP...
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Example
How About an Example ?

• A Familiar Call Center Service with some
  Significant Differences

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Example
Customer Initiates Call to Airline Ticket Agency
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Example
Incoming Call Information (not the call itself)
is Routed to the Call Center Service at the
Airline
Global Airlines Denver
Call Center Service
Telecom Network
The Internet
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Example
Global Airlines Denver
Call Center Service Tries To Identify Caller
Call Center Service
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Example
Global Airlines Denver
Check Enterprise Database Does Caller ID Yield
Specific Frequent Flyer ID ?
Call Center Service
Customer Data Base
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Example

• Call Center Service Instructs the Callers
  Telecom Network to
• Confirm Language (French)
• Request Basic Activity, and
• Collect Frequent Flyer ID

Global Airlines Denver
Call Center Service
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Example
Global Airlines Denver
Network Based Resource Greets Caller in French,
Confirms Language Choice, Asks for Desired
Activity (Reservations, Flight Info, etc) and
Frequent Flyer Number
Call Center Service
Telecom Network
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Example
Global Airlines Denver
Caller Asks for Ticket Reservations Service
and Provides Frequent Flyer Number
Call Center Service
Telecom Network
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Example
Global Airlines Denver
Global Airlines Lyon
Call Center Service
PBX
Telecom Network
Call Center Service Instructs Network to DELIVER
the Call to a Specific Agent at a Nearby
Customer Support Center
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Example
Global Airlines Denver
Global Airlines Lyon
Call Center Service
PBX
Telecom Network
Call is Delivered !
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Example
So. Whats Different Here ?

• Using Parlay, the Service Works on Different
  Types of Network Technologies
• Using Parlay, the Service Can Be Deployed
  Globally
• Using Parlay, the Service Can Use Network Based
  Resources for Interaction With the Caller -
  Minimizing Impact of Different Technologies/Media
  on the Service
• Using Parlay, the Service Interacted With the
  Caller Before the Call Was Delivered
• Using Parlay, the Call Was Delivered to the
  Correct Agent - Directly - Minimizing Resources
  Involved
• Using Parlay, the Service Could Be Deployed by a
  Small Company As Well As a Large Multi-National
  Company
• Using Parlay, the Service Could Even Be Packaged
  on a CD and Sold in a Local Computer Store.

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Parlay API

• The Parlay API Specification Describes
• a Framework Interface
• a Service Interface
• Both Interfaces are Extensible

API
Framework Interfaces
Service Interfaces
Physical Networks
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Enterprise Model
Enterprise
Retailer
Service Provider
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Service Interfaces Functionality

• Phase 1
• Call Control
• Messaging (email, voice)
• Future
• Multimedia messaging
• Customer care / telemarketing
• Information appliances
• ...

Focus on market drivers
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Framework Interface Functionality

• Phase 1
• Authentication
• Event Notification
• Integrity Management
• OAM
• Discovery
• Future
• Accounting / Billing Management
• Logging / Auditing
• Directory Access
• Configuration / Provisioning Management
• Performance Management

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Authentication

• Technology independent
• Allows mutual authentication of Enterprise and
  Retailer
• Supports on-line Service Agreements

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Discovery
App
Framework Interface
discoverInterface(service ID, ...)

• Used to Find the Interface Pointer to the
  Service or Services That Is Closest to the
  Criteria of the Application.
• A Unique, Advanced Capability When Applied to
  Communication Applications

• Resource Pooling
• Redundancy
• Load Balancing
• Multi-Network Service Wholesaling

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Events Integrity Management

• Event Notification
• Allows services to inform applications of
  service-related events
• Integrity Management
• Allows the framework to inform applications of
  framework-related events
• Allows the application to test the integrity of
  the framework

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OAM

• Query the system date and time

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Summary

• The Parlay API has been developed by a
  cross-industry group
• The simplified Business Model behind the API
  reflects commercial pragmatism
• The API specifications are technology independent