CAA

1
NAMES CHANGED TO PROTECT THE INNOCENT High-Speed
Inline Deduplication Storage Platform with the
following benefits - Centralized
Backups - Nearline Storage Platform -
VMware DR platform - Reliability -
Performance - Replication - Retention
Prepared For West Coast Insurance Company
(WCIC) Prepared By Mike Coughlin Account
Executive, Data Domain Patrick Sliney Systems
Consultant, Data Domain
2
WCIC Current State (before Data Domain)

• Environment
• 1 DC at San Diego HQ
• No DR Site
• Net Backup 5.0
• 9 TB for full backup Open Systems
• 500GB for full backup Mainframe
• SQL, Exchange, File Systems
• EMC DMX
• 1 Master Server, 2 Media Servers. Windows OS
• Process
• Full backups took 60 hours to complete (never
  completing)
• Backups not successful
• Data Sets were unknown
• Mainframe Data was backing to 500-800MB tapes
  (500GB of data)
• Backup to tape daily from the staging array
  (backup server)
• Offsite tapes daily
• Pain

3
WCIC Current DR State (Before Data Domain
Stats from Bob )

• Environment Current state of WCIC recovery time
• We have 43 applications / services rated as
  CRITICAL
• Of these, 21 require data from the SAN or
  Mainframe data that will / could be supplied via
  Data Domain solution
• The remaining are Desktop apps or Internet /
   hosted solutions
• Currently, we anticipate 19 days to recover these
  core functions, primarily driven by time to
  recover data via tape backup
• All Intel based systems /applications would
  probably be installed in the first 3 days, but
  sit idle until the SAN data was recovered
• SAN data
• Depending on what day the disaster occurred and
  how many tapes to back up
• We assume 10 days to recover a weekly set , and
  possibly another 5 to recover several daily sets
  of tapes
• Allows for a moderate amount of difficulty in the
  restore process ( from our recent email outage
  experience )
• The Mainframe system would take about 5 hours to
  recover the operating system from tape
• And then another 5 days to recover data from
  tape.
• This is just the 43 Critical systems, about  92
  apps all together

4
WCIC Current Status (before Data Domain)
San Diego
Windows Servers SQL, Exchange Application Servers
Mainframe Data
Production LAN - Gig-E Copper Fibre
MS Windows NBU 5.0 1 Master 2 Media
Storagetek L80
Tapes shipped offsite daily
8.5TB for a full backup 100GB of disk (media
servers) for staging backups
500GB for a full backup of Mainframe
Data 500mb-800mb tape media size
5
WCIC Current Challenges

• 60 hour backup window
• Reliability in the backup and restore process
• Backup servers required weekly maintenance
  reboots
• Constant monitoring of the backup jobs for
  failures
• Tape related off-site process is not efficient,
  cost-effective, or timely
• Some backup jobs had to be staged to disk (Media
  servers) before they could be written to tape
• On going development of disaster recovery plan
• Require effective Disaster Recovery Replication
  other solutions are costly, complex.
• Tape back up reliability issues. Tape is
  generally unreliable Gartner Group says that
  more than 10 of restores from tape fail.
• Tape management becoming more labor intensive and
  costly.

6
WCIC Proposed Data Domain Solution
Replication to DR site to meet off-site backup
requirement. Replication can be throttled and
scheduled. Replication occurs over existing IP
link. 95 less bandwidth requirement than
standard backup replication technology.
SD HQ
Denver - DC TBD
Windows Servers SQL, Mainframe,
Exchange Application Servers
Windows Servers SQL, Mainframe,
Exchange Application Servers
Production LAN - Gig-E Copper Fibre
Production LAN - Gig-E Copper Fibre
NBU 5.0/6.0 1 Master Srvr 2 Media Srvr (Need to
upgrade)
NBU 1 Master Srvr 2 Media Srvr TBD?
Mainframe
Mainframe
Luminex Gateway
Luminex Gateway
Bi-Directional Replication Only sub-block delta
changes are replicated
Storagetek L80
WAN
SD DC 1 Data Domain DDR580
Denver DC TBD 1 Data Domain DDR580
Archive to tape once a quarter for long term
archiving
9.5TB for a full backup DD appliances have 20TB
of physical disk Up to 400TB of back up images
for long term retention
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WCIC Current Status with Data Domain

• Open Systems Summary
• 31 days runtime. Systems installed on April 8th.
  No system failures.
• There have been no backup failures due to the
  Data Domain box.
• 87.4TB has been written to the Data Domain,
  compressed down to 7.1 TB!!
• Also, all 80TB is fully replicated on the second
  Data Domain
• Aggregate Compression 13.2x
• We are seeing the trending toward 20x climb
  faster than expected, this is a very positive
  sign!
• Estimated Compression
• 2 weeks 5x
• 4 weeks 10x
• 13 weeks 15-20x
• Replication
• Replication has been successfully implemented,
  and is fully functional.  DD1 is completely
  mirrored on DD2
• Below is a table of your current change rate (
  you can replicate 1GB an hour over a 2mb
  connection
• Performance
• Still seeing excellent performance. Sustained
  performance ranged from 100MB/s to 120MB/s. 
  Thats a GB/hr range of 360 430
• Mainframe Summary
• 861GB has been written to Data Domain (via the
  Luminex Gateway), compressed down to 174GB.

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Proposed Solution Benefits

• Ability to reduce the amount of complexity
  surrounding your tape infrastructure.
• Destination for Nearline/Archives
• DR Platform for your VMware/SAP environment
• Increased retention capabilities
• Space Savings, Power and Cooling Savings,
  Management Savings
• Fast disk performance for writes/restore
• Reliability
• Reduction in backup/restore failures. Strong
  check sums performed of all data backed up to DD
  restorer every time.
• DD invulnerability architecture ensure data
  integrity and systems resiliency that will
  increase over all reliability to 99
  availability.
• Replication/Disaster Recover
• Capacity optimized storage and global compression
  reduce the amount of data sent over the WAN by
  more then 95.
• Industry leading price-performance
• 5-10 X more cost effective then other disk based
  solutions
• IP based replication enables cost effective disk
  based replication leveraging existing
  infrastructure. Not possible with other disk
  based solutions.
• Reduced management costs, tape related process,
  people loading, touching tapes, off-site
  shipping.
• Non disruptive integration
• Data Domain Restorer integrates with existing
  back up application.
• Existing back up process does not change. No
  training or new skills required.

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What does this do to the tape activity?

• Current tape consumption (before DD)
• Daily 8TB-10TB daily tape created and going
  offsite
• Weekly 50TB-60TB tape created
• Monthly 240TB tape created
• Qtrly 920TB tape created
• Tape consumption moving forward
• Qtrly 10TB tape created

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Data Domain Benefits Summary

• Back up with Data Domain
• Maximized Capacity global compression technology
  eliminates data redundancy to optimize storage
  capacity
• Reduced Costs deduplication shrinks back up and
  recovery costs and reduces management costs by
  decreasing the number of cartridges and drives in
  the environment
• Increased reliability Better than 99 back up
  success rate, integrity checks and self healing
  capabilities
• Performance faster back up and restore times.
  Longer retention time for immediate restores
• Disaster Recover Global compression replication
  support for multi site data protection allowing
  data to be easily duplicated for off site and
  archive support. Using 95 less bandwidth than
  traditional replication technologies

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Notes from Data Domain users

• Templates?
• Store them on the DDR Nearline, and they
  compress like crazy!
• DR Test?
• P2V your core infrastructure to a DDR,
  replicate, then successfully complete your DR
  test in hours
• Dont need no stinkin software!
• -Use VCB to dump to NFS mount! No backup
  software needed!

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Product Overview

• DD Hardware
• DD580 12U 19-inch, four-post, rack-mount
  enclosure, hot-plug disks, redundant fans, N1
  power supplies, 2 copper 10/100/1000 Ethernet
  ports (optional dual add-on GB Ethernet, copper
  or fiber), serial port
• NFS v3 over TCP, CIFS, NDMP v2 and FC VTL
  supported connectivity protocols
• Physical Capacity Raw 15 500GB hot plug disk
  drives
• Virtual Capacity up to 400TBs per DD580
• Throughput Maximum up to 800GB/Hr
• DD Software
• Software Features - Global and local compression,
  integrated dual parity RAID (DDRAID), Data
  Invulnerability Architecture, telnet, ftp, ssh,
  email alerts, command line management interface,
  GUI, end-to-end verification (ongoing), scheduled
  capacity reclamation (clean), SNMP, Data Domain
  Replicator (add-on option)

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Data Domain Insurance Customers

• AFLAC
• Blue Cross Blue Shield of AZ
• ODS Companies
• Blue Cross of Idaho
• Island Insurance Companies
• Mutual Of Enumclaw
• Torch Mark
• Prudential Financial
• CPIC
• Odyssey America Reinsurance
• Land America Financial Group, Inc.
• BGW (Berufsgenossenschaft für Gesundheitsdienst
  und Wohlfahrtspfleg
• Sanacare AG
• Action Benefits
• AFA Försäkring
• CareSource
• Aetna
• Pacificare Health Systems
• First Choice Health

PMI Group Copic Companies PMI Mortgage
Insurance Australia Ltd Fidelity National
Financial Group Fidelity National Title
Group WMF Aktiengesellschaft CHURCH PENSION
GROUP YMCA Retirement Fund HEMIC London
Insurance NorthWest Administrators C/O Western
conference of Teamsters Kuo Hua
Insurance Willis Global Aerospace
Underwriting Unigarant IAK Verzekeringen Britann
ia Building Society Hiscox Canadian Northern
Shield Summacare Health Plan Inc Peachtree
Special Risk Brokers Melco Insurance Financial
Insurance Management
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Data Domain Feedback from a few customers

• Why did you purchase Data Domain?
• We were looking to transition away from tape, and
  you overcame our fear of the transition.
• What problems did we solve?
• We reduced complexity, raised reliability and
  performance, and improved storage efficiency. 
  Most importantly, we took back control of
  backups from a third-party.
• What is your experience with the Data Domain
  products?
• Excellent.  Reliable system, great performance,
  restores work(!), exceptional customer support. 
  What is your experience with Data Domain support?
  
• Exceptional.
• What is your experience with the Data Domain
  sales team?
• Exceptional.  No bull, good advice and guidance
  in the buying process.
• How can we help moving forward?
• Stay healthy, grow your business, keep winning
  against tape-based vendors, and sell us more
  capacity at a good price when we are ready.
• Was there anything you were disappointed with in
  your experience or purchase with Data Domain?
• No. 
•  
• Tim Lewis
• Director of Operations
• Syntricity, Inc.

From Toby Anderson mailtoToby.Anderson_at_mitchell
.com Sent Monday, November 05, 2007 1034
AMTo Randy Hopkins Paul Malkon AJ Subject
RE Data Domain / Mitchell InternationalImportanc
e Low Hi Paul / Randy / AJ, I have been
researching different disk backup and data
reduction (de-dupe) solutions for the past 3
years and may be able to help you with questions
(as Im sure Randy can too).  In my opinion, the
Data Domain is the only plug n play appliance
in the market place that has the proven track
record and works as advertised.  If you want a
simple all in one solution that offers security,
redundancies, speed, replication options,
excellent support, inline duplicate data
reduction and the ability to see inside the box
when necessary Data Domain is the choice.  I
know both the local Quantum staff and many other
San Diego area service providers and I like them
but I do not let friendships or good service
dictate what solution is appropriate for the
challenges I face.  At the end of the day, good
results are what we get paid for. If you want,
give me a call and I can discuss it with you.
  Thanks, Toby Office 858-530-8867
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Data Domain Case Studies
16
Data Domain Case Studies
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How do I contact you guys?

• Account Executive Mike Coughlin
• mcoughlin_at_datadomain.com
• 480-415-4866
• Systems Engineer Patrick Sliney
• psliney_at_datadomain.com
• 602-689-9443