ICT

1
ICT Operations Services Vlerick Leuven Gent
Management SchoolWelcome!
2
Who?

• ICT
• Bart Decroix Helpdesk Web Developer
• Raf Van Damme Helpdesk, Web developer, Business
  Game Coordinator, Software
• Raf Nouwen Helpdesk Campus Leuven
• Stephany Dujardin - Helpdesk
• Tom Muyldermans Helpdesk Supervisor
• Wim Pouseele Helpdesk Network
• Maarten Van der Biest ICT Manager
• Operations
• Evert De Meester Logistics Coordinator
• Stephany Dujardin

3
How to contact?

• Web based tool Altiris (www.vlerick.be/helpdesk)
• helpdesk_at_vlerick.be
• Address used to communicate ICT related issues to
  you
• Phone
• 32 9 210 97 24 (also in Leuven!)
• Office
• Gent 3th floor M wing
• Leuven MBA Office
• Office hours
• Monday-Thursday 800 1800
• Friday 800 1530

4
Rules

• ICT SLA AUP
• http//www.vlerick.be/helpdesk/slaa.html
• Law
• Napster, Kazaa, BitTorrent, ...
• Illegal copies, licenses, ...
• Employee guide (on intranet)
• Use ICT for your work

5
Rules

• Smoking is not allowed inside the buildings of
  Campus Gent and Leuven
• Belgian Law 15 Jan 2005

6
PCs available for you

• MS Windows XP
• Logging on and off Ctrl-Alt-Del
• MS Office 2003
• XP Office 2003 are tuned towards what is
  important for the school

7
PCs available for you

• AZERTY keyboard layout
• Can be changed to QUERTY via LEFT SHIFTALT
• Additional layouts through Language Bar icon
• Do NOT store personal data on the PC
• Use Network share (your M-drive)
• Regular cleaning PC

8
PCs Where?

• Your own pc
• You are allowed to work on any pc
• Auditoria pcs
• for teaching only
• are cleaned automatically
• Campus Gent
• PC room
• 1st floor
• badge controlled access to this zone 24x7
• Library
• For non-library work only after agreement with
  library personnel

9
PCs Where (2)

• Campus Leuven
• PC room
• Breakout Zones
• Stays open day night

10
PCs Where (3)

• Portables
• Can be rented via request in Altiris
• Via Helpdesk at Campus Gent
• Via ICT at MBA Office (Campus Leuven)
• Must return after 1 day
• Contract to be signed
• No rental fee
• Do not leave any files on it

11
PCs Where? (4)

• Changes are NOT allowed
• Do not move/change desktop PCs, printers, any
  part of ICT infrastructure
• Do not disconnect any cables
• Software changes/installations are not allowed
• If needed make a request via Altiris
• Defect or malfunctioning devices
• Please report ASAP preferably via Altiris

12
PCs Where? (5)

• We have a restaurant (Gent Leuven)
• Do not eat or drink when using a computer
• Strictly forbidden in PC room
• Flat-screens
• Do not touch the screen!

13
ICT Services available for you

• PCs with Windows XP Office 2003
• Network Printers
• paper and toners can be picked up at the
  reception (you do not need to contact the
  helpdesk)
• you are allowed to print/copy on any printer
• Network drives
• Portables for 1-day rent
• Internet access (only via proxy server)
• E-mail address mailbox
• Website space (please ask)
• Helpdesk

14
Operations Services available for you

• Rental of projectors, cameras, etc
• via Altiris
• Reservation of meeting rooms, auditoria, lounge
• via Outlook and / or via _at_ntry
• Assistance to Event organisation
• Security
• access badge
• camera controlled areas
• Payment card
• Catering services
• Emergency First Aid
• Telephony see FAQ
• HVAC Air conditioning and heating
• Other building related problems (lights, chairs,
  desks, )

15
Problems?

• Problems not reported can not be solved
• Contact directly the helpdesk via
• Web Altiris (http//vlerick.be/helpdesk)
• helpdesk_at_vlerick.be
• 32 9 210 97 24
• Office Desk (M03.12 or MBA Office)
• Report the problem even when you think someone
  else might have done already
• Follow the status of your calls via Altiris

16
Altiris Helpdesk Tool

• Login at http//www.vlerick.be/helpdesk-gt
  Submit your problem
• Online tool to report and follow up your problem
• You receive a unique ticket number
• When your call is modified, you receive an
  email(do not reply to this, use the online tool)
• Use this for all operational questions too

17
extra slide

• direct link to MyHD
• http//altiris.vlerick.be/aexhd/winuser/Default.as
  px?cmdhomeMyHD

18
(No Transcript)
19
Internet Services

• Internet Access
• Only via proxy server
• External Mail servers
• Only through web browser or Outlook 2003
• No POP, IMAP, MAPI,
• VPN
• Not allowed
• Only possible in library
• (request via Altiris)

20
Your account credentials

• Username
• Case insensitive (vlerick or VLERICK)
• Password
• Case sensitive (vLeRick vs. VLerICk)
• Personal
• Minimum 8 characters
• Need to change every 42 days

21
Your account password

• Change regularly
• Change via Ctrl-Alt-Del on PC
• Change via http//webmail.vlerick.be/
• Do not share your password
• Before you can use a Vlerick PC offline (not
  connected to the Vlerick network) you need to
  login once
• Do this at the helpdesk when renting a portable

22
Your account email

• Firstname.Lastname_at_vlerick.be
• Email access
• Outlook Web Access (OWA)
• http//webmail.vlerick.be/
• Logon same credentials as on PCs
• Available on and off campus
• No other clients are supported (no POP, IMAP, )
• Quota
• 60 MB you receive a warning
• 90 MB unable to send
• 120 MB unable to send nor receive
• limited message size use vlerick.be/bigfiles
• Clean your mailbox see FAQ

23
Email SPAM

• SPAM (unwanted email) is automatically filtered
• externally (FrontBridge)
• by Outlook junk
• Please do not spend time on SPAM
• See FAQ files

24
Email for work only

• mail is monitored (virus, spam, content)
• on request ICT might give your colleagues access
  to your mailbox
• use an external mail service for your personal,
  non-work-related email

25
Your servers

• Fileserver
• personal share (your M-drive)
• Group, Department shares
• http//www.vlerick.be/helpdesk
• FAQ
• Problem submission (Altiris)
• http//netg.vlerick.be
• Online training on Office 2003 and Windows XP
• http//www.vlerick.be
• General info on the Vlerick school
• http//students.vlerick.be
• FuseTalk discussions
• Course webs (http//students.vlerick.be/)
• Career web (More info Yolanda Habets)
• http//intranet.vlerick.be

26
Your M-drive

• A personal disk on the network
• Mapped automatically at logon
• Daily backup
• Quotum 2 GB
• When you have more than 2GB
• Your drive becomes read-only
• Delete files or contact ICT
• Burn a CD-ROM
• A private, confidential space no other users are
  allowed on this disk
• Monitored by ICT

27
non-Vlerick PC

• What if you bring a non-Vlerick PC?
• Only after explicit agreement with ICT Team
• ICT installs Altiris and ePolicy client on this
  PC (allows monitoring/inventory/take over)
• You must have an up-to-date and working virus
  scanner
• Your PC must not have impact on the ICT
  infrastructure of the school

28
non-Vlerick PC (2)

• Only via DHCP
• No support, no software
• You must obtain a network cable from ICT
• Your cable has a unique number
• Disconnecting a Vlerick PCs to connect your PC
  is not allowed
• Do not plug in your own network cable, it could
  interfere with the network infrastructure

29
Connecting to the network

• Active free network connections are marked with
• A yellow spot use these
• Active used connections are marked with
• A green spot (Leuven)
• Used by public desktops
• Do NOT disconnect a public Vlerick PC
• Wireless network
• Not available in Campus Gent
• Available for students in Campus Leuven

30
Your other hardware

• Not allowed!
• Printers, scanners, USB devices, network
  components, any other thing,
• Exception USB stick
• Most should install automatically, otherwise
  contact ICT
• If needed request via Altiris

31
I want to buy a Computer

• Vlerick agreement with signpost
• http//www.academicshop.be/vlerick
• Also for software
• Support by signpost, not Vlerick
• Same rules apply
• Checked by ICT
• For nearby computers stores, refer to the
  students website

32
Confidentiality

• Always log off
• You are responsible for your data
• And for the data you are given by companies, etc.
• Use the network drives
• Use your password correctly
• Do not share
• Change regularly
• Do not leave floppies, cdroms, memory sticks in
  the drive of a PC, in the PC room, ...
• Collect your printouts
• Password protect your files if needed

33
Security

• Last year several portables were stolen
• financial loss
• loss of data, email
• Lock your pc with a physical lock, even for 5
  minutes
• Lock your door
• Ask questions to non-Vlerick persons
• Report issues to security
• Enter and leave the building only via the main
  entrance

34
Privacy

• The ICT infrastructure of the Vlerick school is
  for school work only
• Files and emails will be checked on viri and
  content, automatically
• Abuse (spam, ...) will immediately be reported to
  the Dean
• If you need a personal, more private email
  address
• See free email providers etc.

35
ICT Liaison

• ICT Contact person between employees and ICT
  staff
• Briefing about running IT-projects
• Information about hot topics
• Requests of students
• Meeting ever 2 months (or when needed)
• Are you interested ?
• Contact Helpdesk or Coordinator

36
Questions?Suggestions?

• you can find this presentation at
• http//intranet.vlerick.be/

37
(No Transcript)