Conflict II

1
Conflict II

• I. Review of Reading
• A. Destructive Conflict Individual
  Communication
• B. Destructive Conflict Spirals Relational
• C. Constructive Conflict
• D. Three Methods for Constructive Conflict
• II. Styles of Conflict
• Styles by Kilman and Thomas
• Tactics by Sillars

2
I. Review of Reading

• A. Destructive Conflict Individual
  Communication
• 1. Criticizing
• 2. Defensiveness
• 3. Stonewalling
• 4. Contempt

3
I. Review of Reading (cont.)

• B. Destructive Conflict Spirals Relational
• 1. Escalatory spirals pervade destructive
  conflict.
• 2. Avoidance patterns reduce the chance for
  constructive conflict.
• 3. Attack-withdraw or Pursue-flee reduce the
  chance for productive conflict.
• 4. Poorly expressed strong emotions leads to
  destructive spirals.
• 5. Reciprocity of strong emotion can lead to
  destructive conflict.

4
B. Destructive Conflict Spirals Relational
(cont.)

• 6. Retaliation runs rampant in destructive
  conflicts.
• 7. Inflexibility or rigidity, characterizes
  destructive conflict.
• 8. A competitive system of dominance and
  subordination results in destructive conflict.
• 9. Demeaning verbal and nonverbal communication,
  such as ridicule and contempt, result in and
  reflect destructive communication patterns

5
I. Review of Reading (cont.)

• C. Constructive Conflict
• Look at the definitional elements.
• D. Three methods for Productive Conflict
• 1. Fractionation
• 2. Negative Inquiry
• 3. Meta-Communication

6
II. Conflict Styles

• A. Styles by Kilmann and Thomas
• 1. Competition
• 2. Collaboration
• 3. Compromise
• 4. Avoidance
• 5. Accommodation

7
Collaboration
Competition
High Aggressiveness
Concern for Self
Compromise
Low Aggressiveness
Accommodation
Avoidance
Low Cooperation
High Cooperation
Concern for Other
8
II. Conflict Styles (cont.)

• B. Tactics
• 1. Avoidance
• 2. Integrative
• 3. Distributive

9
Tactics
Styles
Avoidance Accommodation
Avoidance
Collaboration Compromise
Integrative
Distributive
Competitive