MANAGING HUMAN RELATIONS

1
MANAGING HUMAN RELATIONS
Skills needed at all levels
5
35
Managerial and Administrative
Technical and Professional
Human Relations
60
20
20
5
35
2
PERSONNEL MANAGEMENT
Manpower Management is the most crucial job
because managing people is the heart and essence
of being a manager. Personnel Management is
concerned with any activity relating to the human
element or relations in the organization.
3
PERSONNEL MANAGEMENT RELATING TO OBJECTIVES
The personnel function are concerned with the
procurement, development, compensation,
integration and maintenance of the personnel of
an organization for the purpose of contributing
towards accomplishment of major goals or
objectives. Therefore personnel management is
the planning, organizing, directing and
controlling the performance of these operative
functions.
Edwin B. Flippo
4
PERSONNEL MANAGEMENT - LIKE NERVOUS SYSTEM
No organization can be rendered efficient so long
as the basic fact remains unrecognized that it is
principally human. It is not a mass of machines
and technical process but it is a body of man. It
is not a complex of matter but the complex of
humanity. It fulfills its functions not by virtue
of impersonal force but by the human energy. Its
body is not an intricate maze of mechanical
devices but a magnified nervous system.
Oliver Sheldon
5
Planning
Organizational Development
Development of Leadership Skills
Discipline Justice Determination
Collective Bargaining
O
R
C
P
Task Specialization Aiming objectives
E
S
Compensation Rewards
S
E
Control
S
Training Development
Coordination
Staffing
Motivation and Performance Appraisal
MAJOR PERSONNEL MANAGEMENT PROCESSES
6
Personnel Research
Human Resource Planning
Staffing Appraisal
Labour Relations Collective Bargaining
Health Safety
Training Development
Benefits Services
Wage Salary Administration
PERSONNEL FUNCTIONS
7
Chief Personnel Executive
Organizational Planning and Development
Staffing And Employment
Wage Salary Administration
Employee Services Benefits
Industrial Relations
Personnel Records, Audit Research
Training and Development

• Determining Organizational Needs
• Planning Designing Organizational Structure
• Development of inter-personal Relations

Motivation

• Discipline
• Grievance handling
• Labour laws implementation
• Collective bargaining

• Data Collection and analysis
• Record keeping
• Evaluation of personnel programmes
• Identification of needs
• Development of more appropriate programmes

• Non-financial incentive
• Satisfaction of Social and Psychological needs

• Operative Training
• Executive Development

• Manpower Planning
• Recruitment
• Selection
• Placement
• Orientation on Induction
• Transfers
• Promotions
• Separations i.e.
• Discharge
• Dismissal
• Retirement
• Resignation
• Retrenchment
• Removal
• Death etc.

• Safety Security
• Employee counseling
• Medical Services
• Recreation and Welfare
• Leave, Pension, Gratuity, Provident Fund and
  other supplementary benefits.

• Job Evaluation
• Wage Salary fixation
• Maintenance of Pay Roll
• Incentive Compensation
• Performance Appraisal

PERSONNEL FUNCTIONS AT A GLANCE