Taking Care 247

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Taking Care 24/7

• Manchester Mental Health and Social Care Trust
• Pilot Site
• Emergency and crisis mental health redesign
  programme

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Reconciling Tensions
Patient Care
Service Delivery
Education and Training
Reduction in Working Hours
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Project Overview

• Project will run until October 2008
• 2 Workstreams
• Organisational Development
• Workforce Development
• 2 Cross-cutting themes
• Evaluation
• Communication
• Concerns Emergency and crisis Mental Health Care

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Emergency Mental Health Care Intervention
within24 hours
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Organisational Development Workstream Objectives

• Reduce risk to staff and service users
• improve risk reporting
• pilot new multi-disciplinary handover
• Deliver standardised risk assessment tool
• Establish clear and documented emergency care
  pathway across the city
• Design and implement new medical staff rotas

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Workforce Development

• Establish core competencies in emergency care
  (multi-disciplinary)
• Link training opportunities to rota design
• Develop system to measure core competencies

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Accessing care service user feedback from Change
in Mind consultation

• Various contact numbers at different times of the
  day for different teams
• Telephone and AE contacts have variable amounts
  of information to hand
• Carers and service users have expressed concern
  about accessing support and advice
• Staff from other organisations (acute trusts,
  police, ambulance etc. want clearer lines of
  access and communication particularly at night
  time

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Learning from acute specialties

• The right person at the right time for the right
  job
• Overview by the emergency team of all emergency
  activity with prioritisation
• Identify medical tasks more clearly
• Most experienced and skilled person working with
  critical decisions
• Equal access to high quality care no matter what
  time of day or night

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Opportunities to be involved

• Rota redesign
• Competency work
• Emergency and crisis care pathway
• Multi-disciplinary handover pilot

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The Team

• Executive Sponsor Sheila Foley
• Project Director Frank Margison
• Co-Director Damien Longson
• Programme Manager Stephanie Burns (part-time)
• Evaluation Officer Sian Wimbury
• Project Support Officer Diana Muramaa

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Contact us

• Rawnsley Building - 3rd Floor
• Tel [phone]
• Mobile [phone]
• E-mail diana.muramaa_at_mhsc.nhs.uk