Sans Software: What makes tech training successful

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Sans SoftwareWhat makes tech training
successful?

• Buff Hirko WilsWorld July 2007

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LETS TALK ABOUT

• Planning
• Communication
• Location
• People
• Time and
• Savvy

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PLANNING

• Gotta do it
• Coordination
• Calendar
• Facility
• People
• Evaluation

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COMMUNICATION

• NOTHING is more important
• Multiple methods
• Constant repetitious
• Keep a checklist

5
LOCATION

• Geography
• Room
• Setup, size
• Equipment
• Configuration
• Support software
• Telecommunications
• Connections from hell

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PEOPLE

• Learners
• Who should participate?
• What KSAs do they need?
• Supervisor support
• Recognition
• Trainers
• Qualifications
• Expectations

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TIME

• of year
• of day
• Day of month
• Length of training
• Build in breaks!

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SAVVY

• Successful tech training
• Is interactive!
• Uses humor
• Blends computer time and people time
• Expect the unexpected be flexible
• Follow-up
• Evaluation

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Contact me

• Buff Hirko
• hirkobuff_at_earthlink.net
• 360-565-1028