Engaging Communities

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Engaging Communities
Appendix 6

• Working Together Towards Better Patient Focus and
  Public Involvement

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About us and how we can work together

• Who are we?
• Why are we here?
• What is Patient Focus and Public Involvement?
• What do we want to achieve?

• How can we achieve this?
• Why we want to work with you
• How you can help us

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Who are we ?

• We are a new body set up by the Scottish
  Executive in 2005
• We replaced the old existing Health Councils
• We are a national Organisation with a local
  presence
• The local office is primarily concerned with NHS
  Fife

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Why are we here?

• To ensure that the views of patients, their
  carers and members of the public are properly
  taken into account by the Health Boards.
• It was recognised that in order to provide a
  better Health Service it has to involve patients,
  carers and the public in decisions which will
  affect them.
• Participation should mean that patients, carers
  and local communities views are actively sought,
  listened to and acted on, and treated with the
  same priority as clinical standards and financial
  performance.
• (Partnership for Care, Scottish Executive
  February 2003)

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Regional structure for Scottish Health Council

• North Region Grampian, Highland, Shetland
  and Western Isles
• East Region Fife, Forth Valley,Borders,
  Lothian and Tayside
• West Region Ayrshire and Arran, Dumfries and
  Galloway, Greater Glasgow and Clyde and
  Lanarkshire

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What is Patient Focus and Public Involvement?

• Patient Focus - A service where people are
  treated as individuals, treated with respect and
  involved in decisions about their own care
• Public Involvement - A service which involves
  individuals, groups and communities in improving
  the quality of care, influencing priorities and
  planning services

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What do we want to achieve?

• Individuals, groups and communities involved in
  improving quality of care
• Better health services and outcomes
• People to be respected, treated as individuals
  and involved in their own care.
• A service designed for and involving users.

• Strong, independent scrutiny on local health
  boards
• National standards
• Openness, honesty and transparency between the
  Heath Boards, patients and public

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How can we achieve this?

• Assessment ensuring that the voices of patients
  and the public are heard and the services
  respond.
• Development supporting development of good
  practice in areas of public, patient and
  community involvement.

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ASSESSMENT

• Annual Assessment
• Self Assessment ? Review ? Verify ?
• Report ? Accountability Review
• Significant Service Change
• Ongoing Monitoring

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DEVELOPMENT

• Challenging and supporting change in patient
  focussed public involvement policy and practice.
  Providing a centre of expertise on public
  involvement
• HOW?
• Development of the Scottish Health Council
• Identify and share best practice
• Contribute to development and training

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Who are Hard to Reach Groups
Ethnic minority communities
Religious/faith groups
LGBT community
Equality and Diversity Sub-Groups
Women and men
Older people
Disabled people
Children and Young people
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Why these groups may be considered to be Hard
To Reach

• Social Stigma
• Language Barriers
• Economic, Social, Emotional, Physical and
  Cultural Barriers
• Confidentiality Issues
• No previous engagement
• Under-representation in Patient Focus Public
  Involvement

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Why we want to work with you

• Hard to Reach Groups often have the most complex
  and greatest Health needs
• To gain a better understanding of these needs
• Factors as to why these groups are under
  represented, often mistaken for disinterest
• New organisation and have the opportunity to work
  together from the start to help shape the health
  board we want
• How can we work together best

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Questions

• Any Questions?