Your Home, Your Future, Your Choice

1

• Your Home, Your Future, Your Choice
• Progress Report
• December 2004

2
First Calls Team

• Louis Blair
• Niku Mawby
• Pat Cassidy
• Raju Gosai

3
Accessibility

• ? Free-phone line September 04 to February
  05
• ? Email address
• ? Free-post service

4
Freephone calls

• September 2004 to November 2004 - 58 calls
• 60 Repairs issues
• 20 Options clarification
• 10 Right to Buy clarification
• 10 General
• 4 X language translations
• 1 X Audio
• 1 X Braille

5
Outreach work

• ? 3 Road-shows at MK Shopping Centre during
  August 2004 (40)
• Public meetings
• Coffee Hall October 2004 (1)
• Fullers Slade October 2004 (5)
• Fishermead November 2004 (6)

6
Work with Residents Associations

• MKC Housing Forum meeting September 2004
  (20)
• Fishermead October 2004 (40)
• New Bradwell November 2004 (40)

7
Leaseholders/Shared owners

• Leaseholders Action Group September 2004 (15)
• Shared Owners Group September 2004 (8)

8
BME Outreach work

• BME Mela August 2004 (10)
• BME Network AGM September 2004 (6)

9
Special events

• MKC Tenants Conference September 2004 (60)
• Civic Centre events November/December 2004
  (160)

10
Newsletters Survey

• August 2004
• October 2004
• January 2005 (underway)
• Residents Survey (1817)

11
Training/Briefing

• Skills audit for Steering Group Tenant
  Members August 2004
• 1 session for SG Tenant Members - September
  2004 (5)
• 2 sessions for everyone November (25)
• 1 Staff Briefing

12
Progress meetings

• Monthly progress meetings with Steering Group
  Tenants Members
• Monthly progress meetings with the Council
• Regular contact with Chair of MKC Housing Forum

13
Review

• Communications Strategy
• Tenants Compact
• Produce draft Tenant Empowerment Strategy

14
Priorities for January 2005

• Newsletter
• Outreach work
• Residents Association meetings
• Surgeries at Neighbourhood Offices
• Area based roadshows
• Youth work Eg - New Bradwell
• Sheltered Housing Forum
• Agree Tenants Compact
• Finalise Tenants Empowerment Strategy