Emergence of the Emerging Company

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Emergence of the Emerging Company Sanjay
Kamlani Pangea3
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(No Transcript)
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Historical BPO/ITES
How has BPO been defined in India?
Indian market players have coined the term BPO
(Business Process Outsourcing) in India to
encompass all services performed for US and UK
markets from the perspective that because the
services support a US/UK front end, the services
are back-end/back-officefrom software services,
to customer care services, to transaction
processing services as well as financial and
legal services.
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Evolution of ITES/BPO Opportunities

• Businesses have off-shored services to India
  with increasing levels of complexity and value
  culminating in pure professional services
  delivery

• Advisory evaluation and opinion and technical
  design
• Legal Services opinions, briefs, negotiation

• Professional Services accounting, business
  research and financial analysis
• Legal Services patent prosecution, document
  review cataloging

• Professional Support medical transcription
  and tax return preparation
• Legal Services legal research, prior art
  search, patent proofing

Complexity of Business Process

• Corporate Back office HR, Procurement, IT
  applications and maintenance
• Legal Services litigation support (tagging),
  legal word processing

• Customer Contact Center call center, email
  reply

• Data entry and Software Coding

• Data Entry and Software Coding

1990s 2000
2001 2002 2003 2004
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The Emerging Opportunity
Emerging from ITES/BPO are the Worlds Leading
Professionals Delivering World Class Professional
Services
Professionals through-out India with PhDs, LLBs
and LLMs, MBAs, and Masters degrees practice
their professions in high technology state-of-the
art complexes connected to clients in New York,
London, Paris, Washington D.C., Los Angeles, San
Francisco, and dozens of other leading global
cities. The press calls it BPO / KPO / LPO /
ITESWhat is Rollys Royce? What is eBay? What
is Morgan Stanley?What is Infosys, Satyam,
Copal, Pangea3?