Case Study: StartUp Recruiting

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Case Study Start-Up Recruiting
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Introduction

• In April of 2002, CHEP USA Contracted with Amware
  Pallet Services to Establish 13 Full-Service
  Pallet Sortation and Manufacturing Facilities
• CHEP is the global leader in pallet and container
  pooling services managing the daily movements of
  over 200 million pallets and containers in 38
  countries world-wide
• In addition to the many operational
  considerations, a major challenge was to recruit
  highly talented and motivated associates to meet
  each facilitys production schedules
• Also involved was establishing a National
  Management Team to develop processes which would
  facilitate the management and day-to-day support
  of each facilities operation

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Challenge

• to develop and implement a recruitment plan that
  would allow for the successful hiring of the most
  qualified applicants and designing a stringent
  orientation and training program for each
  new-hire so to ensure our success by warding-off
  high turnover

• Constraints
• Satellite Facilities Must Operate as Independent
  Strategic Business Units (SBUS)
• A National Implementation Team Has to be
  Established to Facilitate Each Start-Up Operation
• 7 Employment Position Levels Have to Be Filled at
  Each of the Locations

• Criteria for Success
• Standardize the Start-Up Process Including Hiring
  and Training Practices
• Prevent Employee Turnover by Maintaining Moral,
  Training, and Benefits
• Manage an Incredibly Accelerated Timeline

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Solution

• Designated a Single Training Facility for Each
  Candidate Employee to Learn First-Hand During an
  Intense Two Week Training Program
• Developed a Formal Training and Certification
  Program for All Positions Interviewing, Hiring,
  Orienting, and Providing OSHA Standardized
  Training
• The Start-Up Team Would Hold Job Fairs in the
  Selected Cities to Recruit the Necessary
  Personnel to Support that Operation
• Once Hiring Decisions were Made, New Employees
  were Given an Initial Orientation, Trained for
  their Specific Role, and All of Their Paperwork
  was Completed and Submitted to the Proper Offices

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Result

• ALL 13 LOCATIONS WERE STAFFED AND OPERATING
  WELL-WITHIN THE AGGRESSIVE TIMELINE !!
• Amware as a Company Honed an Efficient Process
  for Any Future Recruiting Trips, Nation and
  Company-wide
• Refined the Hiring and Training Processes,
  Cross-Functionally, Conveying Professionalism and
  a Commitment to Craftsmanship

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Amware Logistics Services

• Amware Logistics Services is dedicated to
  craftsmanship in delivering customer-focused,
  quality-driven, cost-appropriate logistics
  solutions for our customers.
• At Amware, our company is crafted around one
  important principle to provide you with the
  personalized service, secure environment and
  complete accountability to become your full
  service logistics partner.
• Any logistics company can meet your expectations.
• We wont quit until we exceed them.