Courage does not always roar. Sometimes, it is the quiet voice at the end of the day saying, "I will

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• Courage does not always roar. Sometimes, it is
  the quiet voice at the end of the day saying, "I
  will try again tomorrow.

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Technology Integration Coaching Program

• Day 2
• August 8, 2006

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Agenda

• Gallery walk
• Getting to know you (again)
• Listening strategies
• Totems, taboos, and repetitive interactions
• Reflective listening
• How well do you listen?

• Rapport and non-verbal communication
• e-Portfolio
• Documenting program successes
• Learning preferences
• Evaluation and Closure

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Outcomes

• Coaches will practice paraphrasing skills
• Coaches will practice asking probing questions
  for clarity, specificity, and elaboration
• Coaches will identify district and site practices
  that support meeting EETT-C goals and outcomes

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Day 1 Debrief

• Review of Day 1
• 4-square evaluation

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Getting to Know You (Again)

• Form a rough circle
• Shoulder width apart
• Make sure that there are no cups or other
  spillable items within the circle
• Wait for directions

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Getting to Know You (Again)
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Getting to Know You (Again)

• Purpose
• Approach the day with a new mindset
• Move beginning of day distractions to back burner
• Engage in team activity to reconnect to
  colleagues
• Open creativity channels
• Think outside the box
• Challenge paradigms

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Introduction to Listening Skills

• Jody Oliver

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Listening Overview

• Todays FOCUS -- LQ Strategies
• Listening Styles
• Habits of Listening
• Retelling vs. Empathic Listening
• Listening Set Asides
• Paraphrasing

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Listening Strategies

• Pre-questionnaire

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Listening Styles

• Appreciative- seeks enjoyment humor, relaxed
• Empathic- supportive of speaker, feelings, body
  language
• Comprehensive- organized thought, needs logic
• Discerning- details are important, takes notes
• Evaluative- listen analytically, asks a lot of
  questions

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Habits of Listening

• Ignoring
• Pretending
• Selective
• Attentive
• Empathic (Stephen Covey)

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Listening Set-Asides

• ITS All about ME.NOT!!!
• Autobiographical
• My
• I remember when
• I know
• Inquisitive
• OOOOOH!
• WOW!
• Interesting!
• Why did Did you expect? How is that?
• Solution
• Have you tried?
• Could you?
• Are there?
• Is it?
• How about?

Adapted from Cognitive CoachingSM, Arthur L.
Costa and Robert J. Garmston, Co-Developers.
Presented in cooperation with the Center for
Cognitive Coaching, PO Box 260860, Highlands
Ranch, CO 80163
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Listening Strategies

• An effective listener
• Effective listeners are active listeners!
• Questions for the listener to keep in mind
• Excuse me, one of my phones is ringing

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How can we improve our listening skills?

• Eliminate distractions
• Concentrate
• Focus on the speaker
• Maintain an open mind
• Look for nonverbal cues
• Do not react to emotive words
• Ask questions
• Sit so you can see hear
• Avoid prejudices
• Take notes
• Ask for clarification

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Seek First to Understand,Then to Be Understood

• Steven Covey
• Habit 5

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Dominos

• Select sender and receiver
• Sender must verbally communicate pattern on
  diagram to receiver
• Sender can not see receivers work
• Receiver must try to recreate pattern on senders
  diagram using their dominos

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Dominos

• What communication strategies were most
  successful?
• What were the barriers to success?
• What were common issues among senders?
• What were common issues among receivers?

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Totems, Taboos, andRepetitive InteractionsA
Steve Zuieback Facilitation StrategyPermission
granted to use.

• April Moore
• Jody Oliver

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Totems

• Artifacts of a great legacy
• Head carvers with many carvers contributing to
  its beauty and story
• Legend poles illustrate folklore or real life
  experiences
• A symbol to represent a group

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(No Transcript)
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Repetitive Interactions

• If we are actually living a value, what
  behaviors will we repeatedly demonstrate?
• What behaviors will we see being repeated in the
  group that manifests a value?
• Steve Zuieback, 2004

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Using Honesty as an example
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At your table group

• Using the chart paper, begin your process with
  the value of Teamwork
• Ensure equity of voice and request one item from
  each person each person has the option to pass
• Each table will select a presenter to share out

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Using Honesty as an example
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Why bother?

• The specific principles generated from the
  Totems, Taboos and Repetitive Interactions
  process are very powerful in aligning a team and,
  by extension, organizational behavior over time.
• This is an important dimension of team
  effectiveness.
• This process provides the basis for permission
  and empowerment to demand these things of each
  other which often become the standards of
  behavior.
• This allows us to raise issues about unacceptable
  behavior in a way that addresses the issue and
  not the person.
• Taking care of social interactions ensures
  long-term success.

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Internet Resources and Lessons

• http//www.microsoft.com/education/totempole.mspx
• http//users.imag.net/sry.jkramer/nativetotems/de
  fault.html
• http//www.yale.edu/ynhti/curriculum/units/1985/6/
  85.06.01.x.html
• http//www.nps.gov/sitk/Cultural
  Resources/Totems/Main.htm
• http//www.stevezuieback.com/

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Listening Practice

• Share with a partner a lesson you presented
  within the last year.
• Talk about how you might incorporate the new
  technology tools into that lesson effectively
• Listener will
• Listen
• Paraphrase
• Ask clarifying questions
• Trade roles

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Lunch
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Dominos

• Select sender and receiver
• Sender must verbally communicate pattern on
  diagram to receiver
• Sender can not see receivers work
• Receiver may not ask questions
• Receiver must try to recreate pattern on senders
  diagram using their dominos

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Dominos

• What communication strategies were most
  successful?
• What were the barriers to success?
• What were common issues among senders?
• What were common issues among receivers?

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Verbal versus Non-Verbal Cues
Open/closed arms Breathing rate Gestures
Tonality Inflection Rate of Speech
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Communicating Meaning
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Verbal vs. Nonverbal Cues
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Rapport

• Rapport Physical alignment with another
• Physical- posture, gestures, muscle tension
• Vocal- intonation, pacing, word choice
• Breathing- depth and rate

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Rapport Building

• Look for personal professional connections
• Be honest and truthful
• Build eye contact
• Be fully present
• Be cordial
• Listen attentively

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What are the most common ways we communicate?
Visual Images
Spoken Word
Written Word
Body Language
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Other helpful techniques to foster communication
(both verbal and non-verbal)
Nod Your Head
Repeat the last word or two of the prior speaker
Maintain eye contact
Keep an open body position
Repeat a sentence or part of one
Make encouraging statements
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Non-verbal Communication

• Rapport
• Trust
• Physical mirroring
• Body positions, gestures
• Breathing

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(No Transcript)
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ePortfolios
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District Work Time

• Documenting program successes
• Body of evidence
• Work samples
• Representative lesson plans
• Model lesson plans

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Mind Styles Review
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Concrete Sequential

• Adapt to lifes challenges using instinct and
  street skills
• Remember specifics
• Perform duties with exactness in step-by-step
  order
• Prefer safe, clean, orderly environments
• Create practical, useful products

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Abstract Sequential

• Interact with ideals, values, theories, concepts,
  models, and paradigms
• Identify cause/effect relationships
• Extract themes and key points from mixed data
• Prefer high expectations, minimal rules, and
  multiple data sources
• Transcend details to grasp big picture

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Abstract Random

• Relate to and nourish the emotional needs of
  others
• Cooperate with wide ranges and types of people
• Deal with multiple issues and stimuli
  simultaneously
• Prefer non-competitive, cooperative activities
• Think holistically

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Concrete Random

• Use intuition to penetrate core ideas,
  principles, motives, and problems
• Take calculated risks
• Develop and use non-conventional methods and
  techniques
• Prefer investigating and probing whys and why
  nots
• Promote evolution by pushing the envelope of
  possibilities

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Learning Styles

• Think of a time when you needed to learn a new
  skill that was really outside of your comfort
  zone. What did you do to prepare, and what
  strategies did you employ while learning that new
  skill?

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Learning Styles

• Group by mind style
• Pair/share to discuss learning strategies and
  preferences
• Review Learner Characteristics extend-a-chart

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Learning Styles

• As a group, identify preferred methods or
  strategies for
• Direct instruction
• Practice
• Handouts and resources
• Share out 3-4 key things others should know about
  your mind style

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Reflection and Review

• Table talk
• Reflecting on todays activities, in what areas
  do you anticipate acceptance?
• Where do you anticipate resistance?
• Reflective Journal
• What are some ways you can use the skills you
  learned today to support those anticipations you
  talked about with your table partners?

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Evaluation and Closure

• Two pluses and a wish
• Were halfway through the week. As your
  evaluation for today, please provide us with two
  pluses about the past two days and a wish for
  upcoming days, either the next two or any of the
  follow-up days