Universita di Messina

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Universita di Messina
Delegation
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Change in Business Attitude

• Command and Control Lead and Enable
• AUTHORITARIAN DELAYERING
• STRUCTURAL SUBSIDIARITY
• A R A
• Authority Responsibility
  Accountability

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Delegation

• Definition of Management
• Management is getting work done through people.
• Definition of Delegation
• Delegation is the entrusting of ones powers
  or functions to another to complete tasks.
• Definition of Empowerment
• Empowerment is enabling employees to take
  personal initiative beyond the scope of their
  normal work but within a set of company values.

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Difference between Delegation and Empowerment

• Whereas delegation is always implemented by the
  manager, empowerment works best when it is
  initiated by the employee.

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Delegation

• Sounds simple, but perhaps it is one of the most
  difficult aspects of management.
• You delegate the task, but you will ultimately
  still be responsible for the tasks completion.

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Delegation

• NO ONE SHOULD SPEND THEIR TIME DOING SOMETHING
  WHICH COULD BE DONE EQUALLY WELL (OR BETTER) BY
  SOMEONE ELSE WHO IS PAID LESS

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• In reality, managers object to delegation.
• I do not know to whom to delegate
• I like doing the job
• The job will not be done as well
• I do not want to lose touch
• Will it contribute to my redundancy?

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Delegation Pyramid
Select
Train Develop
ControlMonitor
T R U S T
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Delegation Power

• M ake the right choice
• A rrange support
• S et targets
• T rain
• E ncourage
• R eview
• PRAISE FOR A JOB WELL DONE!

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Different styles of Delegation

• Delegate the execution of a specific task
• - This is NO delegation, it is a friendly
  order
• Delegate the responsibility and authority to
  achieve one specific result, outcome
• Delegate the responsibility and authority for a
  specific product or service
• Delegate the responsibility for all requirements
  of a client or group of clients (internal or
  external) for your products or services
• Basic principle is
• NOT to delegate what YOU want to get rid of
• But to delegate what the co-worker is capable of
  (even if you would like to do it yourself)

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Delegation Complete Task - Instructions

• What Result, Output is expected
• Why (for whom, and what is its use)
• By when
• What are the limits of his/her authority
• What to do
• How to do it, or which procedures to follow
• With which resources, material, equipment
• With whom (team mate)
• When to start
• What intermediate deliverables, steps, phases
• Where to find help
• How do we organise the follow up

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THANK YOU