VitalSuite

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VitalSuite
Application Network Performance Management
Tools Baz Pereira Peter Gill
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Who are Wick Hill ?

• UK Distributor of Management, Access and Security
  Solutions
• Established in 1975
• Based in Guildford in Surrey

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CASE STUDY

• The real World

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Back Ground

• Large Financial Service Provider
• Mission Critical Information Needs
• Legacy Applications
• Widely Spread User Base

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Perceived Problem

• Desktops Running Slowly at a Number of Remote
  Sites
• Poor Response Between Locations
• NETWORK PROBLEM

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What the user perceives

• E-mail isnt working again
• I cant get to the Internet again
• The system isnt working again
• The system is incredibly slow again
• The system is hanging again
• I cant answer customer queries because !!!!

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Real World

• Network Manager Happy with status of Network
• Unable to Prove This to Non-Technical Managers
• Needed a Tool to Demonstrate Where Problems
  Really Are
• VITALSUITE

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Application Management
The Delivery of Consistent, Reliable and
Available Application Performance

• The only relevant measures for Business,
  Management and
• the User Community
• Application Performance
• Annoyance or Disruption
• Accurate Recording is essential
• Application Availability
• Individual and Corporate wide
• Comprehensive data
• Resolution
• Detect, Locate, Isolate and FIX !!
• Proactively

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Where to measure ?
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How to measure
Start at the End-Users PC End at the
End-Users PC Measure each Action Measure
everything Sent Measure everything Received
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Why the Desktop ?

• Because the Desktop is where every network
  transaction begins and ends
• Pentium Processing Power
• (Multi Threading/Background Multi Tasking)
• (The emergence of a universal client)
• Windows OS, TCP/IP standardisation
• Results and feedback immediately available to
  end-user and IT

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Global Application Visibility

• Web / Internet / Intranet
• HTTP, HTTPS
• DNS, LDAP, FTP, NNTP
• Pointcast, RealAudio, Netshow
• Mail
• POP3, SMTP, IMAP, ccmail
• MS Exchange
• Database
• Oracle, Microsoft, Sybase,
• Groupware
• Notes, Outlook, Win File/Print
• Business Applications
• Oracle Financials , Peoplesoft, BAAN, SAP R/3
  Clarify, TN3270
• Custom In-House - No Programming Required

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How It Worked

• Agent Software Deployed to Desktops at Remote
  Offices
• Information Collected By VS Server
• Rapidly Identified Real Problem Was Under Spec PC
  at Remote Locations Unable to Run Large Databases

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The Real World Challenge !
Complexity and Number of Applications Complexity
of the Network Environment Pressure to provide
Fast, Accurate Measures
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VitalSuite
Business Performance
ApplicationPerformance
NetworkPerformance
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VitalHelp and VitalAnalysis Intelligent Data
Gathering and Correlation

• VitalAnalysis
• An historical application performance
  reporting tool from the end-users perspective,
  and SLA comparison

• VitalAgent
• Centrally managed, configured and deployed.
• Monitors each and every Business Transaction that
  you choose

VitalHelp Real-time alerts and desktop
troubleshooting tools for quick problem
identification and resolution

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Agent

• Streamlined User Interface
• Centrally configured by IT
• Networked Application Support
• Extensible to new applications
• ARM-II compliant
• Automatic SW updates
• Silent and user invoked
• Proxy/firewall/E-commerce support
• Strong remote access management tool
• Powerful Monitoring Engine

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VitalAnalysisApplication Performance Heat
Charts

• Aggregate and present networked application
  service levels
• By individual application
• By componentclient, network and server
• Customisable SLAs
• Heat Charts
• expose performance hot spots
• Percentile reporting
• Easy navigation via browser
• Report granularity
• Monthly, Weekly, daily, date range

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VitalHelpReal-time alerts and client
troubleshooting tools

• Transforms reactive help desks into proactive
  service desks
• Empowers front-line staff to solve network and
  application problems in real time

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VitalHelp Console
Summary Pane Displays which areas users are
experiencing the most problems
Groups Pane Automatically groups problems by
their category
Events Pane List of real-time troubleshooting
tickets
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VitalHelp Diagnostic Information for Solving
Problems
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VitalHelp Remote Client/Network Diagnostics

• Remote diagnostics for troubleshooting
• Remote access to desktop for testing
• Remote diagnostics tools to reduce isolation time
• Drill-down for history, details
• Diagnostic Tests
• Phone Line / Modem Diagnostics
• Remote Ping / Mail echo
• Remote Packet Capture
• View Net.Medic Call Health Logs
• Remote DNS Test
• Remote Winipcfg, Netstat
• Traceroute
• SNMP MIB2 Testing

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VitalSuite 7.0 BTMSAligning IT and Business
Metrics
Legacy Apps Bespoke Apps Outlook Internet
Explorer
What business cares about
What IT monitors
Available throughput Packet Loss Roundtrip
time CPU utilization Response Time
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Example Data
Workflow Visibility
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VitalSuite

• End unsubstantiated finger-pointing
• Leverage standards based platforms
• Increase quality communications
• Improve network and application performance
• Predict and cost-justify the correct upgrades

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VitalSuite
Questions