Barriers towards the inclusive design of tourism

1
Barriers towards the inclusive design of tourism

• Tomomi Wakiya
• Dr Graham Miller
• Prof. John Tribe
• University of Surrey, UK

2
Research aim

• Background
• Research problems
• - Exclusion of disabled people from the design
  of tourism
• - Deficiencies in the existing public
  participation approaches in tourism
• Research aim
• - To identify the barriers toward inclusive
  design of tourism

Civic Tourism Conference II - October 15-18, 2008.
3
Disability (Handicap)

• Medical vs social model of disability
• Interpretation of disability
• - Disability as a socially constructed notion
• - Role of power and culture
• Disability and tourism

Civic Tourism Conference II - October 15-18, 2008.
4
Social exclusion

• Social exclusion as a multi-dimensional process
• Related issues - poverty, rights, citizenship
• Social exclusion and disability
• Social exclusion and tourism
• - Visitor-related and host-related approaches

Civic Tourism Conference II - October 15-18, 2008.
5
Inclusive design of tourism

• Existing public participation approaches to
  tourism
• The concept of inclusive design
• The design of tourism
• Inclusive design of tourism

Civic Tourism Conference II - October 15-18, 2008.
6
The design of tourism
Civic Tourism Conference II - October 15-18, 2008.
7
Issues raised so far

• The reasons of involving disabled people
• Barriers to involve disabled people
• - Time constraints and funding limitation
• - Knowledge and previous experiences
• - Little input from customers with disabilities
• Since we started the customer feedback form, I
  havent seen anything on that. Nothing comes
  back.

Civic Tourism Conference II - October 15-18, 2008.
8
Issues raised so far (cont.)

• Involvement of disabled people - Outcome or
  process?
• Knowledge and previous experiences
• Commercial orientation
• Low disability awareness

Civic Tourism Conference II - October 15-18, 2008.
9
Conclusion

• Disabled people are excluded from the design of
  tourism
• Barriers toward involving disabled people in the
  design of tourism exist
• Potential of inclusive design of tourism

Civic Tourism Conference II - October 15-18, 2008.