National Communications System Briefing Template

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Wireless Priority Service (WPS) Overcoming
Wireless Congestion in Emergencies Ted
Phoenix WPS Implementation Team Leader DHS/IAIP,
National Communications System Phoenixt_at_saic.com 7
03.961.1358 WPS 240.423.2208 Http//www.ncs.gov
National Communications System Briefing Template
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Agenda

• Network Congestion
• Historical Perspective
• 9/11 and Wireless Demand
• WPS Overview
• WPS Availability
• WPS Eligibility and Users
• How to Use WPS
• How Much Does WPS Cost
• How to Order WPS
• Satellite Backup
• WPS Contacts

3
The Fundamental IssueNetwork Congestion

• Congestion,at many points, can block a call !

ATT WorldCom SPRINT
Local Exchange Networks
Local Exchange Networks
Mobile Switch
Mobile
Switch
Government Emergency Telecommunications Service
addresses wireline congestion
Wireless Priority Service addresses wireless
congestion at
call origination
and call termination
4
WPS Historical Perspective

• Early 90s working group
• Industry and government (Federal, state)
• General consensus reached on rules for Cellular
  Priority Access Service (CPAS)
• Need Oklahoma City example
• Technology, use PACA standard
• Voluntary service
• Users pay
• Same five levels of service as Telecommunications
  Service Priority
• One nationwide system for uniformity
• NCS administers for FCC
• Lucent Industry Demos 1998 and 1999

5
FCC 2nd Report and Order

• Petition filed October 19, 1995
• Proposed rules modeled on TSP rules
• Urgent need cited
• Rules adopted July 3, 2000 with effective date of
  October, 2000
• Rules adopted as proposed by NCS in its petition

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ATTACK ON AMERICA September 11, 2001

• During peak, wireless traffic increased by 50 to
  100 percent nationwide
• One wireless carriers traffic ballooned by 400
  percent in Washington and 1,000 percent in a NY
  area switching center
• Urgent requirement for wireless priority access
• Wireless congestion reported everywhere, not just
  in WTC and Pentagon areas

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Wireless Priority Service
A Single Program Two Phases

• Immediate Action
• NCS will move forward on implementing an
  immediate solution (target within 60 days)
  using channel reservation capability from one
  vendor for the Washington, DC area based on
  lessons learned in DC, NCS will make a
  recommendation on whether to expand the immediate
  solution to other metro areas.
• Longer-Term
• In parallel, the NCS will proceed with deploying
  a priority access queuing system for wireless
  nationwide (target within one year).

National Security Council October 2001
National Security Council Memorandum, October 9,
2001, SUBJECT Minutes from October 5, 2001
Meeting on Select NS/EP Telecommunications
Projects
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WPS Program Phases
Mobile Switch
Originating Caller
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Nationwide Initial Operating Capability
ALL YOU DO When you need to make an NS/EP call
and you encounter congestion, retry your number
prefixed with 272. (Including 710-NCS-GETS)
No Priority Features
272 Destination
Dial 272 destination no. send
The Rest is Automatic Your call will queue up to
30 seconds for the next available traffic channel
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Nationwide Full Operating Capability
Dial 272 dest. send
Congestion No radio channel
If dest is long distance
Call gets to congested switch
272 Dest
Or
If dest is mobile in another MSC
If dest is local mobile
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WPS Design Performance Hot Spot Congestion
Scenario
100
90
NS/EP FOC Orig / Term
80
and IOC Orig Performance
is excellent No IOC Term
70
benefit during Hot Spot
60
congestion ("Accident")
50
Successful IXC Access
40
30
20
.
10
0
1
2
3
4
5
6
7
8
9
10
1.000
.997
.994
.986
.985
.986
.980
.979
.982
.974
FOC NS/EP Orig / Term
IOC NS/EP Orig
.986
.980
.972
.975
.978
.974
.971
.973
.965
.957
.983
.720
.523
.410
.338
.284
.246
.220
.195
.178
IOC NS/EP Term
.972
.709
.514
.403
.332
.280
.242
.218
.191
.176
Public
GSM 50 Ch, 10 NS/EP
Overload (X Times Engineered Load)
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WPS Design Performance Wide Area Congestion
Scenario
100
90
80
NS/EP FOC Performance
70
is excellent IOC benefit
60
during wide area
50
congestion is very
To/From LEC and IXC
Probability of Call Completion
limited.
40
30
20
10
0
1
2
3
4
5
6
7
8
9
10
1.000
.997
.995
.991
.990
.986
.984
.985
.981
.987
FOC NS/EP Orig/Term
.987
.582
.398
.308
.247
.205
.178
.166
.125
.134
IOC NS/EP Orig
.981
.627
.436
.335
.271
.228
.199
.175
.154
.140
IOC NS/EP Term
.970
.572
.394
.303
.245
.205
.178
.156
.140
.127
Public
Overload (X Times Engineered Load)
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Wireless Industry Cooperation

• GSM TrackCooperative Agreed-Upon Specification
  plus Using Standards-Based eMLPP. Development
  continues, products being delivered,
  implementation underway
• CDMA TrackCooperative Agreed-Upon Specification
  Already Built, on way to Standards Body.
  Development pending

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Nationwide WPS Program

• GSM carriers only
• T-Mobile (the immediate carrier/first
  nationwide carrier)
• ATT Wireless (estimate late 1st Calendar Quarter
  2004)
• Cingular (estimate late 1st Calendar Quarter
  2004)
• Nextel (estimate 2nd Calendar Quarter 2004)

• NCS receives and approves/disapproves requests
  notifies carriers of approvals for service
• NCS pays feature development costs
• Users pay initiation fee, monthly feature charge,
  usage charges
• CDMA Carriers (Verizon Wireless, Sprint PCS) are
  currently an unfunded requirement for FY05 and
  service will probably not be available until late
  in 2006

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Where is WPS Available

• WPS is available in the T-Mobile network in
• Alabama, Arizona, Colorado, Connecticut,
  Delaware, District of Columbia, Florida, Georgia,
  Hawaii, Idaho, Illinois, Indiana, Kentucky,
  Louisiana, Maine, Maryland, Massachusetts,
  Mississippi, Missouri, Montana,Nebraska, New
  Hampshire, New Jersey, New Mexico, New York,
  Ohio, Oklahoma, Oregon, Rhode Island, Tennessee,
  Texas, Utah, Virginia, Washington, and Wyoming
• WPS is available in portions of the T-Mobile
  network in
• Iowa, Kansas, Michigan, Minnesota, North Dakota,
  Pennsylvania, South Dakota, Wisconsin
• WPS will not be available in the T-Mobile network
  in California, Nevada, North Carolina, and South
  Carolina until early 2004. WPS is not available
  in Arkansas
• T-Mobile does not offer service in Alaska,
  Arkansas, Vermont and West Virginia.  
• For T-Mobile coverage map see Carriers on
  wps.ncs.gov

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T-Mobile Wireless Priority Service Availability
AVAILABLE NOW
Projected 2nd Q CY 04
Projected 1st Q CY 04
Future Areas
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Why Do You Need WPS?

• Disasters, terrorist attacks, and major accidents
  trigger tremendous telephone traffic in the
  landline and wireless networks
• NS/EP personnel at all levels of government
  compete with the public for these congested
  landline and wireless resources
• GETS provides the means to get your landline call
  through
• WPS provides the means to get your wireless call
  through

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Eligibility and Priority Assignment

• Who Is Eligible?
• Persons in NS/EP leadership positions
• Applicable at all levels Federal, State,
  Regional, Municipal, Critical Industry

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Typical WPS Users

• President, Governor, Mayor, County Executive
• Cabinet Secretary at Federal or State Level
• Chief of Staff Military or Civilian
• Emergency Management Director
• Chief of Police, Fire Chief
• Director of Emergency Medical Services
• Chief Operating Officer of a Public Utility
• Director, Incident Command Center
• Key staff of the above persons

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Typical WPS User Functions

• Managing the initial response to an emergency at
  the local, state,
  regional and federal levels
• Leadership of departments and agencies including
  key support staff
• Insuring reconstruction of the basic
  infrastructure
• Essential Continuity of Government (COG) and
  national security
  functions
• Operations critical to life, property, and
  maintenance of law and order immediately after an
  event
• Managing public works, utility infrastructure
  damage assessment, restoration efforts and
  transportation to accomplish emergency response
  activities
• Managing medical resources
• Managing a variety of recovery operations after
  the initial response
• Establishing and sustaining shelters
• Obtaining detailed damage assessments

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How Do You Use WPS?

• When you need to make an official call, and you
  encounter congestion, simply retry your call but
  prefix your dialed number with 272
• e.g. 272 703 555-1234
• Everything else is automatic your call will
  queue for up to 30 seconds and grab the next
  available path for your use
• If landline networks are also congested, utilize
  272 plus the GETS access number to get priority
  in both wireless and landline networks

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How Much Does WPS Cost?

• WPS feature fixed subscription rate
• 10 one-time activation fee
• 4.50 monthly service fee
• 0.75 per minute for WPS calls (272)
• WPS minutes are not charged against your basic
  service
• WPS charges are in addition to your commercial
  plan charges
• WPS is available on DoD BPA DAAB32-02-A-A021

WPS is available on GSA Federal Supply
Schedule VoiceStream (T-Mobile) GS35F0503M
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How Do You Order WPS?

• Your organization Point of Contact (POC) applies
  for WPS for all users within organization
• WPS website wps.ncs.gov
• Telephone 866-NCS-CALL Option 2 for WPS
• Upon approval, if user does not already
  haveT-Mobile service, user acquires basic
  commercial service
• POC forwards T-Mobile account activation
  information to the NCS
• NCS orders WPS feature added to users basic
  service
• Applications for pre-approval of WPS feature on
  ATT Wireless, Cingular, and Nextel are now being
  accepted for service available in early 2004.

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Satellite Backup

• Satellite phones provide additional backup when
  cellular service is not available for any reason
• Good example power outages that last for more
  than several hours can exhaust backup power
  supplies at cell towers
• Carriers include Globalstar, Iridium, Inmarsat,
  etc.
• Can be utilized as handheld mobile sets, in
  vehicles with mobile or fixed installations, and
  in structures with fixed attenna units.

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Summary

• WPS Available in Nationwide on T-Mobile network
• Additional GSM Carriers expected to be available
  in first half of 2004 applications accepted now
• CDMA is an unfunded FY05 requirement with
  earliest implementation in late 2006
• Satellite Backup Available for Additional
  Robustness
• Contact the NCS to obtain WPS authorization

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For More Information

• Telephone 866-NCS-CALL 866-627-2255
• Email wps_at_ncs.gov
• Web site http//wps.ncs.gov
• T-Mobile Points of Contact
• Nationwide Stan Mayper
• Telephone [phone]
• Email stanley.mayper_at_t-mobile.com
• Web site http//www.t-mobile.com
• Region VIII T-Mobile Contact
• Robert Brenner [phone]

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