Access to Service

1
Access to Service

• Norfolk - County and four Districts
• City of Birmingham - BV review
• LB Havering - Senior management /audit
• Durham - County and all Districts
• Devon Partnership development
• Malvern Hills Strategy development
• Isle of Wight Strategy development

2
Access to Service

• LB Newham - change management
• Cornwall - County review
• Aberdeenshire - Task Force
• Leicestershire - Managers
• Lancashire - Front line staff

3
2003/2004

• Powys Strategy development
• West Midlands
• Telematics Group (MBCs) software tools for
  benchmarking
• Regional member/senior management awareness
  programme

4
2003/2004

• Software tools for Benchmarking
• Where are we now ?
• Where do we want to get to ?
• Gap analysis
• Who can we learn from ?
• How well are we succeeding ?
• Staged development
• Summer 2003 - pilot 1 to 3 in WM
• Autumn 2003 - 1 to 4 generally available
• Early 2004 - 5 available (subject to funding)

5
2003/2004

• Software tools for Benchmarking
• LGOL Partnership funding
• Uses the PEG Profile Parameters
• Paper model is on the CDROM
• Costs
• Single council 600 to 1200 (number of users)
• Partnership group (approx 800 per council)
• Can be on Intranet (licence) or shared with other
  registered users (service)

6
2003/2004

• Action Learning Days
• May 6th - Legal Issues
• May 8th - Access to Service
• May 15th - Joining Up
• May 20th Partnerships
• Continued implementation of PEG
• Free, independent, consistent
• Can be used in-house
• Can be modified for use in house

7
2003/2004

• June meeting
• Project Management in private sector
• June and October
• Development courses
• Developments on the three themes
• Managers checklist
• Work on service standards
• Continuing development around PEG
• Risk management
• Programme/project structures
• Business cases