PanEuropean Harmonisation of

1

• Pan-European Harmonisation of
• Vehicle Emergency Call
• Service Chain
• Stakeholders status and needs
• Alessandro Murro
• MIZAR Automazione S.p.A.

2
Stakeholders status and needsValue chain
Vehicle
SP
PSAP
EA
Mobile Op.
3
PSAP Mission

• PSAP receives the E-call, possibly questions the
  caller, sends appropriate emergency service
• necessary at national level to comply with EU
  directive on 112
• capability of coordination of rescue forces
• extended capability to handle Telematics call
  from IVS and/or SP
• (samples Sweden, UK)

4
PSAP Requirements

• Referred to telematics calls
• Data on accurate location vehicle occupants
  accident(regardless the source of the call)
• Validation criteria for forwarded calls (93
  false alarms in some cases)
• Legal framework (data protection, liability)
• Recognise good samaritan calls
• Same level of service - paid for or not
• Interpretation of calls generated from IVS
• Minimum infrastructure

5
Emergency Authorities

• Provide
• Rescue services
• Timely response
• Adequate response (e.g. what is needed)
• Cross-boarder handling
• Reporting and documentation.

6
Emergency AuthoritiesKey Requirements

• Accurate Location (track and point)
• What is involved (e.g. brand, type and colour of
  vehicle, )
• Condition of the vehicle (e.g. speed impact,
  deceleration, )
• Who is involved (e.g. how many persons)
• What service is required (e.g. Fire brigade or
  Health Care or both, how many rescue vehicles, )

7
Service Providers

• Provide to subscribers
• breakdown calls handling and management
• value added services
• IVS communication handling
• E-Call forwarding to PSAP
• tracking and tracing
• customer profile
• (car makers, after market, fleet management, )

8
Service Providerssamples

• Falck Security (S)
• Private Security Agency (not medical) - Volvo On
  Call
• in emergency cases operator forwards the E-Call
  to the PSAP
• SOS Alarm (S)
• Commercial Call-Centre
• GSM/GPS based security services
• operator is the same who handles 112 (non
  telematics) calls

9
Service ProvidersKey Requirements

• Proprietary communication protocol IVS-SP
• standardised SP-PSAP comm protocol
• reference SP-PSAP contract/agreement
• minimum mandatory E-Call service level
• legal framework (data protection, liability)
• high reliability of PSAP

10
Stakeholder Needs

• E-Call Service Center
• Reliable in-vehicle system with correct position
  information transfer
• State of the art IT infrastructure and resources
  for 24/7 service
• Up-to-date customer and vehicle information
  database
• Direct link into PSAPs, permanent up-dates, PSAPs
  to handle location information
• Procedures for telematics based E-call handling
• PSAPs
• Correct information Event, location, need
• State of the art equipment to handle location
  information
• (Virtual) Network
• Optimized police, ambulance, fire brigade control
  rooms and connections (1 number)
• Means to reduce silent e-calls and handle good
  samatarian calls
• Speed of transfering incoming calls

11
Stakeholder Needs

• Control Room Level
• Correct information Event, location, need
  (ambulance, helicopter)
• State of the art equipment to handle location
  information
• Virtual Private Network
• Optimized police, ambulance, fire brigade control
  rooms connections
• Speed of transfering incoming calls to rescue
  service
• Ability to contact the caller for further details
  and confirmation
• Rescue service
• Event, location, need
• Information to arrive at accident as fast as
  possible (location, traffic situation,
  navigation, direction, identification of vehicle)
• More details about accident (airbag, roll-over,
  impact speed, kind of injuries)
• More info about customer (number, children,
  medical infos)