A Guide to Unicorn Upgrades

1
A Guide to Unicorn Upgrades
Jonathan Field EUUG Amsterdam 2nd September 2004
2
Why Upgrade?

• Software fixes
• Additional Functionality
• Ceasing support for older versions

3
Unicorn Versions
(-2000) 2001 2002
2003 (2004) 2005
Fairly up to date!
Current
Very Current!
BETA Tester
Fantasy!!
History!
4
Planning

• Part of a SIRSI Project (e.g. migration, iLink)
• Customer Project

5
Responsibility

• Whos managing it?
• Whos organising backups (and restores)?
• Whos doing the upgrade?
• Whos rolling out new software?

6
Preparation

• Whos copying the live to the test server?
• Whos training/being trained?
• Whos getting the documentation?
• Whos getting the software?

7
Documentation

• User Group Letter
• Release Notes (for each version)
• FAQs
• Multimedia Tours/Seminars
• Known Issues
• www.sirsi.com (you have got your password,
  havent you??)

8
Backups

• Whos doing the backup?
• Whos doing the restore!
• Verified?
• Completed with Services down (Win2k)?

9
Upgrade Process

• Software Delivery Service
• SIRSI vs DIY
• NT Upgrades
• Custom reports/utilities

10
Post Upgrade

• Who Do you Contact?
• Upgrade Consultant?
• HelpDesk?

11
Conclusion

• No Upgrade is ever trouble-free (well almost
  never!)
• Can Range from -
• Few Problems
• Disaster!

12
Questions?
13
Unicorn Upgrades
Jonathan Field EUUG - 4th December 2003