Welcome to the future of Callcentres

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Welcome to the future of Callcentres

• CYREX Web Based Callcentres CRM

Cyrex Communications
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CYREX Callcentre CRM
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CYREX Callcentre CRM
MAJOR Cyrex Call Centre Features

• Inbound, Outbound and Blended call handling
• Outbound agent-controlled, broadcast and
  predictive dialing
• Web-based agent and administrative interfaces
• Ability to have agents operate remotely
• Intergrated call recording
• Three-way calling within the agent application
• Scheduled Callbacks Agents only and anyone
• Scalable to hundreds of seats
• Ability to use standard Telco lines and VOIP
  trunks

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CYREX Callcentre CRM
Steps To Using The CRM System
Step 1 Log into the system
Figure.1
First of all, you have to enter the domain
address of the application on a internet browser.
In doing so, you will see the following dialog
box on your screen.
Log in with your phone ID and password.
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CYREX Callcentre CRM
Step 2 Log in User ID and Password
After logging in the phone ID, you have to log in
with your user ID with the password.
Figure.2
Your dialog box then takes you to a Closer
Inbound Group Selection Table shown on the next
slide as Figure.3
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CYREX Callcentre CRM
Step 3 Choose Outbound Groups or Settings
Figure.3
You may choose the different groups for outbound
and inbound calls. You may also assign these
groups to the individual users.
By ticking the Blended Calling box at the
bottom of the page, you may activate both
outbound and inbound calls of all the groups in
your Selected Groups. Click Reset to change
selection or Submit to sign in.
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CYREX Callcentre CRM
Step 4 VOIP System
Figure.4
Voice Over Internet Protocol or VOIP is a
protocol optimized for transmission of voice
through the internet or other packet-switched
networks. VOIP allows users to use regular
telephone networks anywhere through any internet
service provider, and avoids issues on long
distance charges that are normally subject to
callers. In this case Cyrex Communications uses
Bria, a VOIP software integrated to give you a
fully functional call centre. Upon clicking
Submit, Bria automatically rings. Accepting the
call leads you to a conference room. The Bria
should always be activated to make calls and
receive calls.
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CYREX Callcentre CRM
Figure.5
Step 5 Script Page
Together with your Bria will be the Script
page. This is the main platform from which
outbound and inbound calls will be made.
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CYREX Callcentre CRM
Figure.5.1
Script Page breakdown

• The Top Tab provides the platform for
• All calls to be logged and statuses of calls are
  logged as well as the agent time breakdown
• Real-time campaign display screens

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CYREX Callcentre CRM
Script Page breakdown
Figure.5.2
A Pause Button B Resume Button C Record
Button D On line Customer Form E Park / Put
call on hold F Transfer To A Conference G
Hang-up H Initiate Third Party I Increase
Volume J Lower Volume
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CYREX Callcentre CRM

• The Left-Hand Tabs provides the
• Ability for an agent to call clients in
  succession from a database through a web-client
• Ability to have an agent take both inbound and
  outbound calls in one session (blended)
• Ability to start and stop recording an agents
  calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call up to
  two other customer numbers for the same leads
• Ability to schedule a callback with a customer as
  either any-agent or agent-specific

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CYREX Callcentre CRM
Script Page breakdown
Figure.5.3

• The Right Hand section is the Customer
  Information Script which provides the
• Ability to display a script for the agent to read
  with fields like name, address filled
• Ability to switch to Manual dial mode to preview
  leads before dialing
• Ability to add custom call dispositions per
  campaign
• Ability to register callback information

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CYREX Callcentre CRM
When in a call
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CYREX Callcentre CRM
The BIGGER Picture
It is all about saving time and costs. It is
about the best online product that is demanded
worldwide. It is about the most expensive online
product that will be given to you at a 65 lower
rate then its worth.
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CYREX Callcentre CRM
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CYREX Callcentre CRM
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