HA Supplier Workshop

1
HA / Supplier Workshop Tendering for
Delivering Future MAC contracts
Met Hotel Leeds 19th February 2009
2
Workshop Agenda 13.00 Introductions aim of
the workshop / background Mike
Wherrett 1330 Overview of changes to IfT
Tony Joyce 14.00 Quality Submissions - Jim
Towey 14.45 Questions
3
Tendering for delivering future MAC contracts

• Why have we invited you here?
• Recent changes to IfT
• Purpose behind those changes
• Guidance

4
Background to changes

• Varying quality submissions
• Overemphasis on WHAT vs. HOW
• Need for consistency of approach
• Reduction of rework Quality Statement to
  Quality Plan

5
Key Change

• Quality Statement now structured around the work
  processes described in Annex 24 of the Service
  Information
• Positive industry consultation

6
Key Messages

• Different approach called for- focus on
  operational work
• Need to rethink inputs to Quality Statement
• More of the same will not suffice
• It is about approach to operations rather than
  restating strategy

7
Getting the best from today

• It is crucial that you understand what is being
  asked for
• Questions welcomed at the end

8
Changes to IfT

• WhoWhyWhat

9
Quality Submission

• Still in two separate Parts
• Part A approach using Annex 24 structure
• Part B evidence with verifiable statements
• Evaluation process unchanged

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Part A

• General Management section
• First draft of Quality Plan
• Process flows and activity notes
• Stage gates and hold points
• Swim lanes
• Guidance and examples in IfT

13
Part B

• Your evidence does not have to be HA specific in
  all sub-process areas
• It must relate to processes and activities in
  Part A
• It must be verifiable

14
Page Count (75 pages)

• General Management Section is excluded from count
  but capped (6 Pages/12 sides)
• Process flows excluded
• Activity notes, pictures and diagrams included
• No change in font size

15
Resource Schedule

• Usual detailed requirements
• But
• no method statements
• no programmes
• no risk registers

16
Marking

• Processes weighted
• Each Sub-Process marked either weak, acceptable,
  good, excellent as before
• Attributes used to assess mark (factored)
• Process Design (40?)
• Objectives (40?)
• Quality Policy (20?)

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Tendering for Delivering Future MAC
contracts

• 19th February 2009
• Quality Submissions

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ANNEX 15 AND MANAGING PERFORMANCE
STRATEGY
WORK
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MAC Review
Annex 15 from the Service Information
20
Annex 24 of the Service Information
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Scope of Work

• Inputs and Outputs (Annex 24)
• Objectives (Annex 24)
• OGM (Note current draft is Tranche 4 Area 10
  version)
• Commercial Management broken down into same
  headings as OGM

22
Weighting

• ABS, Measure Performance and Continual
  Improvement processes largely developed in OGM
• Acceptable to adopt / improve but should contain
  at least same coverage

23

Activity
Activity
Activity
HOLD POINT
Activity
STAGE GATE
Activity
Activity
24
Swim lane Process Flows

• Shows who does what work and in what sequence
  (Annex 24)
• Enables Continual Improvement (changing the who
  what and when eliminating hand-offs)
• Avoid multiple lane activities
• Allows for Hold Points (including self imposed
  stage gates)

25
Activity Notes
Cross reference procedures
Allows HA input/comment
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• Quality Policy
• FAST work cycle times (safely)
• RIGHT work outputs
• LEAN cost of work
• EASY TO DO BUSINESS WITH Agency requirements
  first and foremost

These four need to be marbled in to Processes
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Other considerations

• Becomes first draft of Quality Plan
• Process Metrics mention if available
• Owners and Governance in Part 0
• List of Procedures in Part 0 referenced in
  Activity Notes specified ones (capped page
  count)
• New Levers in ABS Process
• Enablers generic and used in other processes

29
What is being looked for in Processes

• A fit for purpose process design
• Designed to deliver strategic objectives (Levers)
• Embrace Quality Policy themes
• Note Now stand alone Continual Improvement
  Process

30
Process Design

• Who, what, when and in what sequence
• Correct activities undertaken compliance with
  HA requirements
• Appropriate stage gates and hold points
• Interrelationship with other processes
• Activity notes explain work and cross reference
  to procedures

31
Strategic Objectives

• Process addresses appropriate Levers in Annex 15
• Area specific risks addressed in processes
• New innovative Levers recognised (identified in
  ABS)

32
Quality Policy

• Processes display QP theme attributes as
  necessary
• QP themes not just words but fully reflected
  annotated?
• Easy to do business with clear expression
  organisational not relationship driven