Computerization approach in social organization

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Computerization approach in social organization

• Ayssar Midani
• Consultant strategy organization of information
  system

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Computerization in all types of organization

• Industrial structure
• Business structure
• Government institutions
• Teaching institutions
• Banks
• Others

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The goals of computerizationin industry

• Rise productivity
• Minimize wasts
• Minimize inventory
• Reduce the costs
• Perform data accessibility
• Perform data reliability
• Standardize the production
• Optimize the follow up
• Improve the client relation
• Improve the business

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The goals of computerization Business structures

• Sell more products
• Improve the sale management
• Improve client relation management
• Standardize the contracts
• Improve the follow up of contracts

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The goals of computerization Governement
institutions

• Improve the productivity and decision process
• Improve information reliability (production,
  commerce, national revenu)
• Improve the procedures
• Optimize the needed informations
• Improve the relation governement/citizen and
  governement/governement
• improve the reliabilaty
• Improve the quality

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The goals of computerization Teaching institutions

• Improve the access to knowledge
• Improve the information administration/students
• Improve the quality and the reliability of
  information
• Improve the availability of courses and
  assistance to students
• Opening to wide knowledge

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The goals of computerization Banks

• Perform in real time very complicated operations
  different loans and conditions
• Know the clients
• Their accounts
• Their investments
• Have the possibility to have a general overview
  of every type of property of the bank in a
  relaible way
• Have the right information on the right time to
  take the good decision

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The goals of computerizationconclusion

• On the information level
• Unicity
• Availability
• Quality
• Reliability
• Precision

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General goals of computerizationconclusion

• On the processing level
• To perform the simple and repetitiv operations
  properly
• To apply the SAME RULE or calculus to a big
  amount of data
• To process a big amount of data IN SHORT TIME

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General goals of computerizationconclusion

• On the functional level
• The right information on the right time is the
  basis of the right decision

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The goals of computerization implementation
Examples

• Industry Automotiv industry mechanical
  production plant to fully automatised production
  plant, technical design and documentation system
• Services HR management
• Business Automotiv industry BCV,
• sale on order
• Bank client files and follow up

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Impacts of computerization

• Decision making
• Work process
• Human ressource
• Productivity
• Communication
• Management
• Business Environment

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Impact of Computerisation

• During all the phases of the computerization
  project
• Big changes on each phase

• Different organization
• Users Education
• Users participation
• Key users identification
• Different levels of hierarchy representation

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Impact of Computerisationcommunication

• As soon as the project is decided

• Global information
• Actors designation all levels
• Team project designation (key users, end users
  from each functionnality

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Impact of Computerisationwork process

• Start studies on different levels
• As soon as the project decided

• network (special lines, internet)
• Building transformation (conditioning,etc..)
• Ergonomy (adequat desks, chairs, etc..)
• Existent process
• New process strategy

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Impacts of computerizationHuman Ressources

• Big impact on Human ressources work
  organization
• REORGANIZATION of all work processes
• During Specification phase
• During the implementation phase
• During the GO Live pilot experience
• During the production maintenance phase

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Impacts of computerizationwork organization

• Work relations relations with the management
  Hierarchy
• New relations between Management and Agents
• New job definition
• New posts created
• Some jobs disappear some are created

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Impacts of computerization

• Big impact on Human ressources and organization
• Education
• Prerequisits for computer manipulation
• Professional education for new business process
• Information
• Partcicpation in the project
• ? change management is a big part of the
  computerization project

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Impacts of computerizationdecision making

• Decision making
• Each manager will have informations tools to
  make decisions easily
• Information is available
• Information is reliable
• Simulations are possible and see the impact
• Extrapolations are easier
• Agregation of data is possible
• Alerts on sensitiv parameters are available

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Impacts of computerizationwork process

• Computerisation ?Work process optimization
  rationalization
• Performant tools
• Better informed agents and responsibles
• Non redundancy
• More responsabilities
• More communication

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Impacts of computerizationproductivity

• Productivity is improved depends on

• Employees involvement and motivation
• Process definition (optimization and
  rationalization)
• Information system implementation quality
• New organization
• Information quality

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Impacts of computerizationproductivity

• Productivity is improved depends on

• Examples of projects with better productivity
  alliance, BCV
• Examples of difficult projects

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Impact of computerizationcompany environment

• The compagny deals with its environment

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Impacts of computerizationcompany environment
1. Request Business Details
Business Scenarios Profiles
2. Build local system implementation
Central Database
3. Register company implementation
5. Agree on business arrangement
4. Query and download company profile and
scenarios
6. Do business transactions
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Typical Business to Client
Consommateur
1-Recherche d'offre
2-Commande
Retailer
3-Facturation
5-Livraison
4-Paiement

Banque
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Impact of computerization

• Business to business (B2B)
• Business to Client (B2C)
• Business to Government
• E-governement
• E-learning
• Internetnews, shopping, reservation, travel,
  history, etc
• ? Complete software ERP

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Impact of computerizationthe needs

• Communication network (Internet, Intranet,..)
• Need of communication standards (to communicate
  files efficiently)
• Need of new regulations (authors rights,
  intellectual property,
• Security and safety software for information
  systems to protect against hackers and viruses
• .

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Impact of computerization Decision making

• Every manager on his level can have a good view
  of facts
• Data bases
• Data query
• Data agregation and integration
• Data interpretation
• Simulation
• Extrapolation

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Impact of computerization

• Impact on decision making
• Performant tools

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Impact of computerization Decision making

• Example compare results between 3 regions

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Conclusion

• Computerization is a very performant technique
• It impacts all the aspects of the company or
  institution life and relations
• All theses aspects are an important part of the
  project
• Implementation is a little part of the project
• Human aspects are the most important
• Production Processes must be mostly simplified
  standardized

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Questions ?