Unemployment Insurance UI

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Unemployment Insurance (UI)

• Initial Claim Filing Guidance

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UI Overview

• Requirements for eligibility
• Sufficient earnings in base period
• Out of work through no fault of your own and
• Able, available, and actively seeking full-time
  work
  
• Claimants must make 3 work searches weekly, and
• Claimants must register with Indiana Career
  Connect (ICC), the online job search site

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UI Overview

• Factors affecting benefit amount
• Deductible income vacation holiday pay,
  remuneration for services, etc.
  
• Pension/401K
• Federal Tax Withholding (optional)

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UI Overview

• Procedures
• 1) File new claim or reopen existing claim
• New claim If a claimant does not have a current
  UI claim, or if the last UI claim was filed over
  1 year ago no option to reopen the claim.
  
• Reopen claim If a claimant has a current UI
  claim (filed less than one year ago) on which
  maximum benefit amount has not already been
  received an option will be provided to reopen
  the claim.
• 2) File weekly vouchers
• Claimants must complete a voucher for each week
  that they claim benefits
  
• Claimants must certify that they are able,
  available, and actively seeking full time work,
  and that they have completed a work search
  
• Vouchers can be filed online or by mail.
  Encourage everyone to complete the online
  vouchers. Online filing results in the fastest
  payment.

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Registering with uplink

• Before filing a claim, claimants need to register
  with uplink.
  
• Help is available by clicking on the blue words
  while filing to get more detailed information.
  
• The following slides provide an example of what
  claimants will see when registering.

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Initial Filing Process

• Once registered, claimants need to answer a
  series of questions in order to file a claim.
  
• The answers provided will determine what type of
  claim will be established as well as the
  claimants benefit eligibility.

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The Separating Employer

• After answering a series of initial questions the
  claimant will be asked for the separating
  employer.
  
• If the most recent employer is listed, select it
  and move on.
  
• If the most recent employer is not listed either
  search for it or add it using the buttons at the
  bottom.
  
• If there are questions about the who the correct
  separating employer is, look at a recent pay stub.

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10 Minute Break
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Deductible Income

• Deductible Income is income that a claimant
  receives that offsets their maximum benefit
  amount for some period of time.
  
• Examples of Deductible Income include pension
  income, sick pay, vacation pay, and wages earned.

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Changing Answers

• Claimants have the option to edit information
  before completing the filing process.
  
• Once the information has been confirmed, it is
  not possible to go back to modify answers.
  
• It is critically important that claimants
  thoroughly review the information that they have
  input. Incorrect information may delay payment
  of benefits or render them ineligible to receive
  benefits.

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Additional Information

• At this point, the basic regular claim is filed.
• If additional information is needed regarding a
  claim, claimants will be asked to provide it
  online.
  
• It is very important that requests for addition
  information be done this helps the Department
  resolve any issues on the claim and allow for
  more prompt payment of benefits
• NOTE The following screens are typical ones
  encountered during the filing process however,
  depending on each individuals situation, some
  screens may differ. All requests for information
  should be done as completely as possible.

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Summary/Confirmation

• Claimants will be presented with a summary of
  their answers so they may review them. It is
  very important that all information is correct.
  
• The system does provide an option to print the
  claim summary.
  
• A message will be received that confirms that the
  claim was filed. Be sure to have claimants
  follow the job match link to sign up for work if
  they are not being recalled by their employer.

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Indiana Career Connect

• A link has been added to the claimants home page
  under Smart Links that will take them to our
  job matching service.
  
• Here claimants can provide their work skills and
  other information that will help us match them
  with suitable employment.
  
• Indianacareerconnect.com

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Filing a Weekly Claim

• Claimants will need to file a weekly claim
  beginning each Sunday for the previous week.
  
• This process is also frequently referred to as
  filing a weekly voucher.
  
• The claimant should input
• Where they searched for work
• Any income they received for the week
• Whether they were able, available and actively
  seeking work for the week

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Able, Available Actively Seeking Work

• Claimants must certify each week that they were
  able and available for work
  
• This means that the claimant must be able to
  apply for work, available to accept a job if one
  is offered, and actively seeking work each week
  (minimum of looking for work with 3 employers
  each week)

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Additional Information

• When filing vouchers, the claimant may be asked
  to provide additional information regarding
  something that was reported.
  
• Its important that any additional questions be
  answered as completely as possible.
  
• Generally expect an initial claim filing
  (including setting up a login) to take 30-45
  minutes. Weekly vouchers should take
  approximately 5 minutes to complete.

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General Reminders

• Claimants should utilize the tutorial to get help
  and gain better understanding of the process.
  
• Everyone should register for Indiana Career
  Connect (ICC).
  
• The handout information sheet may assist in
  answering some basic questions that most folks
  have.
  
• Encourage claimants to do everything online
  this speeds up the process and ensures quick
  attention to their claims

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General Reminders

• Most people will want to file on Sunday (which
  allows them to be paid on Monday in most weeks)
  
• If volunteer organizations have questions, please
  contact Valerie Kroeger at 317-234-4026.
  Claimants should not be given Valeries contact
  information. Valerie will ensure that questions
  get routed to the correct person in the
  Department to get answered.

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General Reminders

• Claimants with questions regarding their claim
  should be referred to the call center. That
  number is 800-891-6499