Know the Client Own the Problem Share the Solution

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Know the Client Own the Problem Share the
Solution
Know the Client Own the Problem Share the
Solution
First Slide
Teri Takai Director Autumn, 2004
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Know the Client Own the Problem Share the
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Know the Client Own the Problem Share the
Solution

• Meeting Overview
• 7 Commitments/Strategic Plan
• What is Michigan/1?
• Professional Development
• MiPRINT
• Asset Management
• Homeland Security Grant
• MPSCS
• Questions and Answers Any Topic!

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Know the Client Own the Problem Share the
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Know the Client Own the Problem Share the
Solution
Celebrate!
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Know the Client Own the Problem Share the
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How Do They Fit Together?
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The 7 Commitments
Partnerships with other state agencies, the
Legislature, and the Judiciary
Security
Serving Citizens Needs
Successful Implementation of Key Projects
Continuously Improve Technical Infrastructure
Motivation Retention of Our IT Talent
Innovative Technology Solutions
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Know the Client Own the Problem Share the
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The Goals of the Strategic Plan
5 Main Goals

• Expand Michigans services to reach anyone at
  anytime from anywhere
• Transform Michigan services through sharing and
  collaboration
• Manage technology to provide better service and
  faster delivery
• Make Michigan a Great Workplace and the
  employer of choice for technology professionals
• Create a statewide community of partnerships

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Know the Client Own the Problem Share the
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Know the Client Own the Problem Share the
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Goals Tie to Commitments
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Examples of How We Are Doing It
Expand Michigans Services
MiTAPS Mi-DEAL Michigan eLibrary Pothole
Reporting License Plate Registration Renewals
Hunting/Fishing Licenses Campground/Harbor
Reservations e-Filing Taxes Unemployment Claims
Transform Michigan Services - Sharing
Collaboration
MITEC Cabinet Action Plan CRM
Manage Technology to Provide Better, Faster
Service
Printer Standards Michigan/1 Service Level
Agreements Web Catalog Ordering for IT
Commodities Secure Michigan
Make Michigan the Employer of Choice for IT Pros
Great Health Benefits New Professional
Development Plan Infrastructure Classification
Project
Create a Statewide Community of Partnerships
Connecting the Partners Mi-Wi-Fi Cyberstate.org
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Know the Client Own the Problem Share the
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All in Support of the Governors Six Themes
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Michigan/1
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What is the Michigan/1 Challenge?

• Consolidation and standardization of our
  different computing environments
• Commonization while allowing for agency uniqueness

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Michigan/1 Project

• Why is it important?
• Improve efficiency
• Reduce employee stress
• Improve employee morale
• Reduce cost
• Improve security
• Faster and easier to implement new technologies
  and applications
• Improved client satisfaction
• Whos got the lead?
• Infrastructure Services, working in close
  partnership with Agency Services

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Know the Client Own the Problem Share the
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Program Elements of Michigan/1

• Desktop standardization
• Directory services consolidation
• Messaging consolidation
• Hosting centers
• Enterprise systems management

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Desktop Standardization
Objective Implement a state-wide standardized
desktop platform with a consolidated desktop
support environment

• Windows XP base image with agency layer and other
  authorized packages
• Anti-virus, patch management, remote control
• Intranet-based forms and templates
• Standard tools for Client Management and
  Software Distribution

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Directory Services Consolidation
Objective Simplify Directory Infrastructure

• Reduce the number of directories
• Reduce the number of infrastructure servers
• Centralized administration

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Messaging Consolidation

• Objective Reduce the number of messaging system
  versions being supported, centralize the hardware
  administration of messaging servers, provide for
  remote system and mail administration, meet SLA
  requirements related to messaging

• Messaging core infrastructure upgrade
• GroupWise client upgrade
• GroupWise database consolidation/centralization
• Exchange consolidation/centralization

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Hosting Centers
Objectives Reduce the number of server
platforms, consolidating platforms where
possible. Set and adopt platform standards.
Implement automated management.

• Messaging consolidation
• Directory service consolidation
• Name service consolidation
• File service migration to NAS
• Application servers in hosting centers

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Enterprise Monitoring

• Objectives Implement an enterprise-wide system
  that would centralize 24 x 7 infrastructure
  monitoring

• Improve infrastructure stability
• Bring monitoring to a baseline, and preserve
  existing services
• Support Incident/Problem management
• Reduce operating costs
• Gather service level metrics

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Whats in this for me?

• Makes it easier to maintain infrastructure
• Targets training to your area of expertise
• Gives the department a uniform platform for
  easier upgrades
• Easier to add new technology
• Makes our clients happy!!

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Know the Client Own the Problem Share the
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Professional Development
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Why Professional Development Is So Important

• Making the State of Michigan a great place to
  work means providing you with necessary training!

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Know the Client Own the Problem Share the
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Whats Been Done Since We Last Met

• You helped us identify critical job roles and the
  critical competencies for each job roleyou told
  us whats needed to get the job done right!

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Know the Client Own the Problem Share the
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Resource Management Issues
What will I see in 2005?

• DIT has identified training curriculums per team
  and classification
• FY 05 budget has set a 1,500 target per employee
• There will be both mandatory training along with
  a list of recommended training

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How Will It WorkHow Will I Get Trained?

• Youll work with your manager to create your own
  individual development plan
• Your development will revolve around the specific
  job role you hold in the organization
• You and your manager will select the training
  opportunities that have been aligned to your job
  role

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Know the Client Own the Problem Share the
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What Happens If My Manager Doesnt Create My Plan?

• You will send an e-mail to the employee
  development mailbox and request the involvement
  of the Office of Employee and Financial Services
• DIT-EmployeeDevelopment_at_michigan.gov

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Know the Client Own the Problem Share the
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What Training Is Available For Me Right Now?

• 75 Free QuicKnowledge Classes
• 75 Civil Service Classes
• 10 Desktop MAIN Classes
• 568 Technical Classes
• 244 Desktop
• 374 Various Technical
• 195 self-paced e-learning
• 48 instructor led e-learning
• 325 traditional classroom

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Personnel Classification

• Personnel Issues/Classifications/PDs
• Equal pay for equal work and career path for
  employees is a top priority
• Position descriptions are being reviewed
• DIT management is working with DMB and Civil
  Service to finalize standards, training and
  expectations per classification and career paths

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Infrastructure Classification Project
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MiPRINT / DOMS

• ORIGINAL INTENT
• Save
• Make costs predictable and controllable
• Provide flexible output solutions
• Increase office productivity
• Leverage advanced technology

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Know the Client Own the Problem Share the
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Unintended Consequences

• Agencies keeping old devices beyond normal life
  cycle
• High volume of service tickets for old devices
• Devices purchased under waiver creating an
  increasingly complex environment (difficult to
  support and secure)

Why Evaluate DOMS Now?

• 57 of all calls to DIT Client Service Center are
  printer-related
• State is 2/3 of the way through the DOMS contract
• DOMS is under Agency Services as of May 04
• Agency feedback

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DOMS MiPRINT
Know the Client Own the Problem Share the
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Increasingly unmanaged environment not
sustainable long term
Flexible options, supportable and secure
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Asset Management Project
What Is It?

• Its Our Inventory!!!

Why?

• Reduce Cost
• Upgrade Equipment
• Field Services and Client Service Center need to
  know where the equipment is

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Asset Management Project

• DIT is currently in the process of implementing a
  statewide Asset Management Package
• A desktop discovery tool will be used to collect
  data and verify our inventory information
• An interface will be established with the Remedy
  system and database
• CSC and Field Services staff will have direct
  access into the desktop database
• Updating the database will be critical

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Homeland Security Grant Projects

• DIT received 4,053,000 from Homeland Security
• Funds To Be Used For
• MPSCS (800 MHz Radio system) interoperability
  improvements
• Generators for Treasury Building Ops Center
• GIS system for DIT Emergency Coordination Center
• Network penetration tests and forensic
  methodology
• Enterprise-wide SurfControl (dramatically reduce
  spyware)
• Anti-Spam software (reduce unwanted e-mails)
• New intrusion prevention hardware and software
• Event correlation tools (integrates firewall and
  IDS data)
• Physical security at data centers
• .

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Michigan Public Safety Communications System

• Allowing first responders to communicate --
  regardless of jurisdiction
• Membership continues to growlarge jurisdictions
  now joining include
• Monroe County
• Macomb County
• City of Detroit
• Genesee County

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Know the Client Own the Problem Share the
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Open Forum on Any Topic!!! Questions Answers
Remember to visit TechTalk at www.michigan.gov/te
chtalk/