ITG Microsoft.

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ITG?????? ?????????????? ?????????? ? ????????
Microsoft.

• ????????? ??????

3

• ITG ?????? ? ??????????
• ????????? ? ???????????
• ??????
• ?????? Helpdesk
• ?????????? ?????????? ??????????
• ????????????????? ????
• ???????????? ???????????
• ????????

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?????? ITG
????????????? ?? ?????????????? ? ??????????,
??????? ????????????? ? ??????????? ??????? ?????
???????? ? ????????? ????? ?????? ????? ? ?????
?????, ? ????? ?????.
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?????? ITG
??????????

• 1. ???? ?????? ? ?????? ????????
• 2. ???????????? ?????????
• 3. ?????????????? ????????? ??
• 4. ????????????? ??? ????????????????? ? ??????
  ????????? (?????????????, ???????????, ??????????)

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??? ITG

• ??????????????
• 450 ??????
• 85 ?????
• 150,000 ???????????
• 10,000 ????????
• 428 ?????????? / 222 ???????????
• 5 EDCs, 16 RDCs
• 200 WAN ?????
• 14 lt 512KB / 17 512-1MB
• 69 gt 1MB
• 1000 Routers
• 140 ATM / 900 LAN Switches
• 100Mbits ????
• 24,000 wireless ?????????
• 3,000 ????? ??????? wireless
• 16,000 ????????? ???????????.

• ???????? ?????????
• 16 Exchange Sites
• 180 ???????? Exchange
• 72000 ???????? ??????
• 44836 DLs
• 5.2 M ????????? ? ????
• 100 MB ?? ???????? ????
• 25GB max Exchange Store

• ??????????
• 55,000 ?????????? ??????????
• 17000 ?? ?????????
• 1062 ?? ??????????
• 1450 ??????????? ?? ???????.
• 224 ?????????? BUIT

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??????????????? ?????? IT
???????
????
????????????
???????????
Financial Framework Business Office
Organization Development Communications
?????????? ??
?????????????????? ?????
????????????
Helpdesk Desktop Personal Devices
IT Account Manager ?????? ??????? (SPOC)
????????????? ??????
Account Management Site Operations
???????
?????????? Active Directory
Accounts, Groups, Policy, Trusts AD
Replication AD Synchronization Namespace Design
Management
Backbone / LANs Data Centers WAN / Carriers
Field ImplementationVoice
???????????? ??????????
?????????????????
ITG
Infrastructure Security Policy Virus/Intrusion
Protection Intrusion Investigations
????????????
???????????? ??????????????.
?????????? ??????
Unified Messaging Conferencing Services
?????, Extranet
Telephony Broadband Data Networking Computer
Systems
?????????? ???????????, ??????????
?????????
Application and Infrastructure Architecture Backbo
ne Applications SAP, Feedstore, Data Warehouse,
Intra/Extranet Standards and Quality Assurance
??????????? ??????????
?????????????? ??????????
?????? ??????????
LOB Application Development/Implementation LOB
Application Support Data Management
BUIT
LOB ??????????
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?????? ????????
????????? ?????????????
?????????? ???????????????
IT AM ??????? ????????
????????????
BUIT
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????????????? ???????? ??????? ??.
MS IT Universe
100
Corp IT
9 SSIT
81
7 OpsIT
19 Computer Expense
6 EUS
2 MACs
3 Apps
6 AdminIT
ITG
lt1 TIP
43
2 BGIT
2 Security
28 Infra
7 MS.com
1 BOCS
6 Telecom
2
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?????? Push/Pull

• Push ???????????? ???????
• ? ????? ?????? ??????? ????????? ??? ????? ??
  ??????? ??????????. (cost per head)
• ??????? ??????????? ???????????? ?????? ??
• Pull ??????? ?? ???????????? ??????????
• ???? ?????????? 100 ????? ??????
• ???? ??? ??????, ?? ??? ????????? ??????.

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HelpDesk

• 3 ??????? ??????
• ??? (24x7) - Redmond
• EMEA (9x7) - Dublin
• ???? (9x7) - Tokyo
• Helpdesk Site Technician
• Account Management
• Intranet (Self Help)

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Helpdesk ? ??????? EMEA

• 36 ????? ? EMEA
• 82 ??????
• 29 ??????
• 9000 ?????????????
• 109 HST
• 8500 SR ? ?????
• 7000 SR ? ????? ???????? HST

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?????? ?????????????? ITG
Microsoft ITG
???????
Tier 2
Tier 1
Tier 3
Tier 4
DCOps
????????? ???????

• ????????
• ??????????

?????????? Helpdesk
NetOps
???????? 3 ??.
????????????
MACs
?????? ITG

• ??????????
• ??????????
• ?????????
• ?????? IT

ITG Account Manager
LOB ??????????
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????????? Hot Issue
15
???? ? ITG
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ITGWeb
17
??? ?? ? ??????? ? ????????? ?? ?
18
????? ? ???? ????????
19
????????? ??????
20
????? ???????? ???
21
???! ???? ? ??????!
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BUIT
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??????????? ?????????? 1995
24
??????????? ? 1999
OLTP / OLAP Architecture
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Global System Architecture
???? ?????? ? ????????
16 ???????? ??????????
CDDI
Windows 2000, .NET SQL Server 2000 ??????????
??????? ??? ????? ? ?????????????.
Windows 2000, .NET SAP R/3
Windows XP SAP GUI or Internet Explorer
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????????? ?? ???????? -SAP ?????????? ? Microsoft

• MS Invoice ????????? ???????, ?????? ?????
  ????????
• MS MARKET ???????? ?????????? ?????????? ??????
• MS Expense ?????????? ??????
• HR Web, HeadTrax

??????, ???????????
????????
SAP R/3
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????

• E-Business MS Market
• ?????????????? ??????????
• http//www.microsoft.com/technet/showcase

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????????? ?? ???????? -SAP ?????????? ? Microsoft
??? ???? ??? ???????????????? ??????????????????
??????? ????????? ??????????? ???????? ???????
?? ????????? ????? ????????, ?????????? ?
????????????, ??????? ????? ??????????? ? 30 ??
5 ???????? (MS Invoice). ????????, ?????????????
?? ????????? ?????????? ???????? ? 30 ?? 7. ???
???????????? 1,1 ? ?????? ? ???. ?????, ????????
?? ????????? ?????? ????? ?????? ???????? 3
??????. ???????? 9,6 ? ???????? ? ???. ???????
?? ??????? ????????? ?????? ? ????????? ??????
????????? ? 60 ?? 5?? ???????? ?? ????? ?
?????????? MS Market. ???????? - 6 ? ???????? ?
???.
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Headtrax

• ?????????? ??? ????????? ? ?????? ? ??????? ?
  ??????????.
• ?????? ???????? ????????? ??????????? ?
  ?????????? ???????? ??????? ? ??????.
• ???????? ?????? ?? ?????????? ? ??????? SAP R/3.
  

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IT Showcase

• https//www.bantasolutions.net/MSItShowcase/Produc
  t.asp
• http//www.microsoft.com/technet/showcase

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?????? ????????? ??????, ?????? ??????????
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?????? ????????? ????? ??????? EMEA
4.000 ????????????? 43 ????? 25 ????? 300
???????? 16 IT ?????????? ????????? 7x24

• ??????
• ???????? ?????????????
• ????????? ?????????
• ????????? ???????????/??????????
• ??????
• ??????????????
• ????????????? (????????? ?????????????????)
• ?????????????

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????????? ??????? ????????? ??????

• ????????????? ?????? EDS
• ?????? ????? ? ????
• ???????? 3?? ??????, ????? ?????? 7x24, ?????????
  ??????????/?????????? RDC/SDC, ???????? ???????.
  ??????.
• ???????????? ?????? RDC
• ???????? 2?? ??????, ????? ?????? 7x24,
  ?????????? ??????? ??????????? (? ????????),
  ???????????? ?????? ??? SDC
• ????????? ??????????, Exchange, Public Folders,
  Internet Proxy, Mail Gateway, RAS,
  Backup/Restore.
• ??????? ?????? SDC
• ?????????? ? RDC
• ?????? Login, ???????? ? ????? ??????,
  Backup/Restore, RAS.

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????? ???? - EMEA
35
????????? ???????? - ??????????
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????????? ?????????? ?????????

• Remote Insight Board (Lights Out Edition)
• ????????????? ?? ??????? (??????????? ???????,
  ????? ?????, ?????????? ????, ??????? ???????,
  ?????????? Web ??????)
• ?????? ?????? ?????????? ?? ??.
• ????????? ???????
• ????????? ???????? ? ???????
• ????????? ????????? / ?????????? ??????? ???????
• ???????????? ??????
• ??????? ? ?????? ?????? ? ?????????????????

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???????? ??????????? ????????
Ticket System
MOM Event DB
ITConfig ECM Config DB
CIM Events
Dell OM Events
OS Events
BackOffice Events
NetIQ Events
Application Events
Helios Events
Httpmon Events
HPOV Events
??????? MOM
Polling Events
3rd Party Events
http//www.microsoft.com/mom/
ECM Events
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????? ? WAN ???????????
39
?????????? ? ?????????????, ???????????
??????????.
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????????? ?????????????
29 ????????? ????? 32 ????????? ?????? 3
????????? ??????? ?????? 6 ????????? ?????????
???? _at_ ?????? ??????? ???? ?
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?????????????
?????????????? ?????????? ??????? ??????? ?
???????? ????????
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?????????????? ?????????? ???????? ????????.
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THANK YOU!
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??????????
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Microsofts Accounting Information Systems
HeadTrax
Journal Entries
Employee Self Service
OnTarget
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E-Business Metrics

• MS Market
• 28,000 users, 8,000 orders per week - 99 of all
  requisitions in US and most international sites
• Transaction volume - gt 5 billion
• Used in 46 countries, supporting 55 subs
• 26 FTEs saved worldwide
• Transaction costs reduced from 60 to 5 per
  order
• MS Invoice
• 827 vendors, 3,000 invoices per week, - 93 of
  all US invoices, international usage to start
• Targeted transaction volume - 4.0 billion
• Increased productivity from 4,400 docs per head
  per year to 50,000 22 FTEs saved in US
• Transaction costs reduced from 30 to 5 per
  invoice
• MS Expense
• 15,000 users, 2,600 reports per week - 100 of US
  expense reports and major international sites
• Transaction volume - 150 million
• 6 FTEs saved in US
• Transaction costs reduced from 21 to 3 per
  expense report

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Recent Dogfood Programs

• SQL Server 2000
• 48 Apps in Production before RTM
• 420 bugs filed
• Exchange 2000
• 416 Showstopper bugs discovered
• 100 mailboxes on before RTM
• Developed operations guides for PG
• Windows XP

• Windows .NET
• Currently in Forest Mode on all Domain Controllers

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Real Security Threats
IntellectualProperty Theft
UnauthorizedAccess
Intrusions
Internet
Home LANs
Criminal Us of Online Services
E-mail gateways
PPTP/RAS Servers
Remote Users
Proxies
Direct Taps
Labs
Corpnet CDCs, RDCsTail Sites
InternetData Centers
Corpnet Campus
Personal Servers
SPAM
3rd PartyConnections
PSS
EVN
Virus
Denial ofService
Phreaking
Malicious Code
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Security Initiatives - Smart Cards

• Username/password model weak
• Two factor authentication much stronger
• Something you have Smart card
• Something you know PIN
• 38k RAS users
• 6k cards currently deployed
• Done end of FY02
• Digital ID valid for other security applications

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Exchange Infrastructure

• 6 inbound/outbound IMCs Virus Walls
• 5 regional outbound IMCs Virus Walls

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Exchange Virus Wall Infrastructure

• Design Requirements
• All incoming internet mail must be scanned
• All outgoing internet mail must be scanned
• All incoming internet mail attachments are
  stripped and the internal recipient is notified
• Messages to non-existent aliases must be NDRed
  prior to virus scanning
• Prevent attackers from seeing what Virus Wall
  solution MS is using

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Email Client Security

• ITG supports the current Outlook version and one
  previous version (n-1)
• Enforced by an exchange server configuration
• Current Outlook 2002
• Previous Outlook 2000 SR1a
• Reconfiguration of Outlook Security is done via
  Group Policy
• eTrust (replacement for Innoculan)
• End user outlook inbox rules

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?????? ???????? ????? ????? ?????????????
????????. ?????????? ?????????? ?? ?????????????
??????? ????????, ?? ???? ??????????, ??
??????????????? ? ????? ? ?????? ??????????. Ó
?????????? ?????????? (Microsoft Corporation),
2002. ??? ????? ????????. Microsoft, BackOffice,
??????? BackOffice, FrontPage, ??????? Microsoft
Internet Explorer, NetMeeting, NetShow, Outlook,
Visual Studio,Visual InterDev, Visual C, Visual
J, Where do you want to go today?, Windows,
??????? Windows, ??????? Windows Start ? Windows
NT ???????? ??????????? ????????? ???????
?????????? ?????????? ? ??? ? ?????? ???????.
???????? ?????? ????????? ??? ???????????,
????????? ?????, ????? ???? ????????? ???????
??????????????? ??????????.