Front Desk

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Front Desk
A TEST NOT OF YOUR KNOWLEDGE, BUT OF A CONCEPT.
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This is the life
Medical Insurance

What happens when I cant drive?
Im tired of cleaning and cooking!
I didnt plan to grow old!
I LIKE MY HOME!
I want to stay in Florence
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Me, Too! Lets talk
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• Five of us met around these shared concerns or
  nagging worries.
• We know we arent alone
• We are willing to pay for first class service
• We thought something could be done
• We agreed to explore the idea

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Front Desk
We would like to have the types of service and
attention we would received from a call to the
front desk at a five star resort.
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We agreed to explore forming an organization
(nature of which to be determined) whose purpose
is to give people our age in the greater Florence
area both the practical means and the confidence
to live to the fullest in their own home as they
grow older
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Beacon Hill Village, Boston, MA Cambridge At
Home, Cambridge, MA Staying Put in New Canaan,
CT At Home in Greenwich, NYC Capital Hill
Village, WDC Avenidas Village, Palo Alto,
CA Tierrasanta Village of San Diego We werent
alone! (About 100 projects nationally)
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• We learned from them
• Telephone conference calls
• Printed literature
• Books
• Training curriculum

We want to do it right!
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Front Desk Board of Directors Connie Bradley,
Treasurer A. J. Brauer Phil Brubaker Dianna
Lacey Mary Lehman Stephanie Matthews John Minter,
Managing Director Jim Pittenger, Secretary Dick
Smith, President Don Stewart
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What do we want?

• Peace of Mind
• Personal Attention
• Connections
• Mobility
• To Live Well in retirement
• Quality Services
• Free Time

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How we would like it to work

• Each subscriber will have an initial personal
  needs/assessment interview.
• Subscribers calls to Front Desk will be answered
  by professional staff.
• Pre-screened service providers will be notified
  and will make prompt responses to the caller.
• Service providers will be monitored to assure
  prompt and professional services.
• Subscribers will be responsible for paying for
  these services directly with the vender.

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The aim is to enable subscribers to have most of
the services of a five star Continuing Care
Retirement Community in their own home while
living well and enjoy the style of retirement for
which they planned.
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It sounds good. What will it cost?
We are projecting an annual fee of --- for an
individual and --- for a couple. Among the
groups we studied, these fees ranged from 300 to
1500 per year depending on available services.
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Hypothetical Budget
Telephone Insurance Staff Office Vendor
screening Misc 90,000
ERGO We need 120 to 150 Subscribers to launch
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Sample ServicesTo be defined after focus group
input

• Beautician who makes house calls
• Bookkeeper
• Carpenter
• Chef or cook
• Computer Technician
• Driver
• Electrician
• Emergencies (not of 911 types)

• Errands
• Gardener
• Handyman (or woman)
• Housekeeper/cleaner
• Home Care
• Personal health care assistance
• Pet care
• Plumber
• Transportation

I plan to include a list in the folder let me
suggest this list after I have that put together
showing free, fee, and allies serevices
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We have some questions for you

• How strongly does this idea interest you?
• What kind of services would you want included?
• Would you be willing to indicate your intent to
  join when we are ready to launch?
• Would you be willing to give us names of others
  who might be interested.

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We are happy you are here!
John has additional information for you and will
field your questions? (What additional
information did you have in mind?)