Tomorrow theyll appreciate the standards were setting today

1

• Tomorrow theyll appreciate the standards were
  setting today

Food Safety and Biosecurity. The science of
excellence.
2
VisionTo be the best partner for food safety
and biosecurity services
Key focus

• Seamless integrated quality assurances services
  throughout the food and agricultural supply
  chain
• Web accessible traceability from farm to
  consumer
• Maintain status as most internationally
  accredited certification body in the Southern
  Hemisphere
• Science based audit, inspection, testing,
  verification and certification services

Food Safety and Biosecurity. The science of
excellence.
3
Company structure reflects food supply chain
Lab Network
Farm Network
Assurance Services
Biosecurity
Information Management
Food Processing
Microbiology
Surveillance
AgriBase
On-farm QA
QualCheck
Horticulture
Chemistry
Outbreak response
On-farm testing
Virtual Lab
Proficiency
Residues
Animal health services
QualTrace
Forestry
UltraTrace
Traceability
Seeds
Molecular Biology
Animal Export certification
Data capture, application and management
Live export testing
Web-enabled information exchange
In Process
On-Farm
Product
Protection
Market Access
Food Safety and Biosecurity. The science of
excellence.
4
International accreditations
Food Safety and Biosecurity. The science of
excellence.
5
IT Infrastructure that supports food supply chain
Food Safety and Biosecurity. The science of
excellence.
6
Training at AgriQuality

• Induction
• Leadership
• SH E (16.8 to 4.2)
• Business processes
• I.T.

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• Total Cost of Ownership
• Highly efficient use of
• Underlying concern re Help Desk / training
  patterns
• Under-invested

8
QualCheck Web accessible seamless paperless
information from farm to consumer
QualCheck Central
QualCheck Mobile
Information web accessible to all stakeholders
from farm to consumer
Manage schedule audits
Audit report automatically transferred to
central database
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Approach dichotomy
- IT focussed on technical delivery

• Business drop the solution in my lap

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Compounding factors

• - 770 people in 60 locations
• Fingers the size of thumbs
• Computer illiterate
• - cost of training and
• types of training H/W, O/S, Office, eMail,
  applications

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Addressing the problem
- General training (general computer principles)
- Targeted training (system specific and business
process)

• Train-the-trainer

• On-line Help Desk support

• Training supported by
• documentation, peer groups, usage

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Experience

• Great value
• Generates huge enthusiasm and bonding groups
• Turns computerphobes into enthusiasts
• High cost

• Outsourced model
• - Alternatives for ongoing
• v/c training, CD-based training

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Finally -Areas for improvement

• PDA life-cycle impact on training and
  behaviour
• Business involvement
• Sponsorship

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• Tomorrow theyll appreciate the standards were
  setting today

Food Safety and Biosecurity. The science of
excellence.