Flexi Collect

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Flexi Collect

• How it can help you manage collect your debts

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Logging onto the Flexi Collect system

• You will be issued a user name password to the
  secure Coface UK collections site

1234hasth

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3
Entering debtor details

• Complete the fields with as much information as
  possible regarding the debts and the debtor(s)

Hastings Co
3 Summit Towers
London Road
Leeds

• Choose a language for your Final Demand letter,
  depending on where the debtor is based

LS29 8NF
0113 256987
0113 245687
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Jim.hastings_at_hastingsco.co.uk
English
4
Entering financial details

• Specify currency of the debt

• Specify the Demand Period for the debtor to pay
  by-7, 14 or 21 days

14
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5
Adding editing invoice details

• Enter save invoice details such as due date,
  number, amount etc.

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• You can also edit existing invoice details

26-Jun-2003
26-Jul-2003
Legal Books
46005
82.13
Ordered over the phone by May Blyth
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Saving invoice details

• Having saved the invoice details

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you will see that the debt amounts have been
filled in automatically on the Debtor Name
Address screen.
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A Final Demand Letter is sent to the debtor

• Coface UK will send the debtor a Final Demand
  letter on Coface UK company headed paper

• Available in 5 languages - English, Spanish,
  French, German Italian

• You control the Demand Period

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• You control the letter despatch date

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8
Viewing debt details

• You can view a financial summary sheet relating
  to the debts, including-

- disputed amounts
- stage of debt in the workflow
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- amount due etc.
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Raising a dispute

• You can raise a dispute on a debtor

• Your comments will automatically be sent by
  email to our Collections team who will confirm
  the dispute

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Mary at Hastings informed us that they returned
the documentation as it was incorrect. She is
supplying supporting paperwork.
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Entering payment advice

• You must inform us of any payment from the debtor

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• This will automatically put a STOP on the
  Collection process

Cheque 123089 has been raised for 130.00 and
will be sent in todays post - 03.09.03

• Comments relating to part payment, full payment
  or revised amount can also be added

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The Collection process begins...

• Coface UK will email you, the client, 2 days
  after expiry of your specified Demand Period,
  e.g. after 14 days, to double-check if payment
  has been received
• In the event of non-payment, Coface UK will begin
  the Collection process
• You can view progress of the collection of the
  debt online at anytime

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Next steps...

• These are just a few of the many features
  available to you with Flexi Collect

• If you would like to find out more about Flexi
  Collect, please call our Customer Liaison team on
  44 (0)1923 478111.

Thank you.
Coface UK