Raleigh Section 1113

1
Raleigh Section 1113

• Case Study of Storyboarding
• March 20, 2007

2
ASQ Standard Strategy Planning

• ASQ National Defined Goals
• Increase Member Retention
• Increase Member Value
• Increase Member Satisfaction
• ASQ Strategic Management Process (SMP)

3
2005-2006 Results

• ASQ Total Quality Award
• Completing the SMP
• Only 75 Sections Achieved in 05-06
• ASQ Silver Excellence Award
• Meets 2 of 3
• Satisfaction, Loyalty and Retention
• Only 27 Sections Achieved in 05-06

4
Strengths
Opportunities
Weaknesses
Threats
4 Critical Success Factors
5
ASQ Raleigh Strengths

• Local Member Base (Hi Tech, Skilled)
• Conference Turnout
• Knowledgeable People Friendly Environment
• Large Membership
• Dedicated Core Team
• Leadership from Board
• Experienced Leadership
• ASQ National (Infrastructure and Services)
• Broad experience of Chapter Members

• Good core strength of talent
• Diverse Experience and Talents
• SMC Planning Session Team
• Planning Programs
• Professional Development
• Good Financial Resources
• Dedicated Volunteers
• Money
• Diversity of Members in various industries
• Experienced Board Members
• Diverse industry base

6
Strength Themes

• Two themes
• Culture friendly environment combined with
  knowledgeable people filled with dedicated
  team builders that creates the core culture.
• People Creates an environment where
  supporting the staff in all aspects of personal
  and professional growth is inherently present.

7
ASQ Raleigh Opportunities

• Utilize outsourcing to accomplish goals
• Education (Revenue, opportunity to serve)
• Hi-Tech Area
• Many untapped opportunities
• Website and on-line systems
• Interest in networking
• More networking to attract member participation
• Strong annual section conference
• Participate w/local community colleges
• Increasing commonality of QMS via ISO between
  industries

• Corporations interests in community improve
• Community Service
• Resource for professional development
• Member participation (meeting attendance sharing
  best practices volunteers for leadership)
• Provide extensive networking to membership
• Provide knowledge of ISO quality fields (auto,
  med, electronics, etc.) for job mobility
• Acquire new members to area growing region
• Growing area

8
Opportunities

• Creating the ability to Provide Extensive
  Networking to Members
• Furthering our ability to Provide Knowledge of
  ISO Quality Fields (cross industry)
• Allowing us to Acquire new Members to area
  (Growing Region)
• Capitalizing on the Growing Area ( thus Growing
  the Chapter)

9
ASQ Raleigh Weaknesses

• Communication
• Members not on top of other fields
• Coordination of logistics during program events
• Little use of resources
• Lack of membership participation
• Ability to obtain volunteers
• Communication (internal board, external
  members)
• Volunteers not enough
• Low board membership

• Priority Setting
• Poor Communication
• Volunteers are not urgent
• Member communication process
• New member welcome process
• Not enough networking
• New members quitting
• Volunteer commitment
• Leaders get overwhelmed (conflicting priorities)
• Not meeting deadlines

10
ASQ Raleigh Threats

• Lack of volunteers
• Economy member loss due to loss of employment
• Other professional organization
• Lack of commitment
• Fiscal Irresponsibility
• Inadequate process visibility
• Complacency of members
• Perception of Quality as Boring

• Other Raleigh quality groups
• Numerous venues of training education
• Open Board Positions
• External commitments demands
• Potential weaker economy
• Disconnect with ASQ HQ
• Dropping Membership counts
• Dwindling membership (economy)
• Job outsourcing causing job loss

11
Weaknesses Threats

• Themes
• Culture
• Despite a Strength, also lacked the ability to
  recruit volunteers
• Process
• Timely Communication
• Commitment to Task Execution

12
Critical Success Factors

• Communication
• Prioritization
• Volunteerism
• Financial Management

13
Following ASQs SMP Process
14
Linking Our Strategy to National
15
Results

• Members volunteering!
• Arrangements, Publicity Placement Chairs Filled
  During Year
• Candidates for Treasurer Secretary
• 2 Volunteers for both Good Works and Website for
  2007-8 Year
• Financials In Shape!
• No longer operating at loss this year.

16
Results

• Members Joining!