Title: CJ 300 Chapter 5
1CJ 300 Chapter 5
- Interpersonal and Individual Variables
2Interpersonal Variables
- Individual Employees
- Work Groups
- 3 VariablesUniformity or similar valuesGroup
CohesivenessSupervisory Methods
3Uniformity or Similarity of Values
- Personality Traits
- Working Personality
- Subculture(similar ages, genders, ed. Level,
socioeconomic backgrounds)Vocabulary, Ritual,
Uniform, Implements, Peer Pressure, Code of
Silence (Las Vegas), etc.
4Group Cohesiveness
- Emile DurkheimIncrease or decrease in certain
behaviors - Boundary Testing
- Group Defense (solidarity)
- Treat in or out differently?
5Supervisory Style
- Initiating activity
- ComplianceX, Y, Z
- Scientific Management
- Etzioni (Compliance Relations
Kinds of Power Type of Involvement
Alienative Calculative
Moral Coercive 1
2 3 Remunerative
4 5
6 Normative 7
8 9
6Individual Variables
- Employee, Worker, Volunteer, Client, etc.
- Attitudes, job characteristics, definition and
performance of work roles.
7Attitudes of MembersLevel of Aspiration
- Abraham Maslows Hierarchy of NeedsMotivated on
the level not satisfied
Self-Actualization, Self-Fulfillment (Peekers,
Beers)
Self-Esteem (Ego needs, awards, promotions, etc.
Belongingness (Social needs, love,
Security or Safety Needs (job, benefits,
equipment, etc.)
Physiological Needs (Physical needs, food,
shelter, clothing, elimination, etc.
8Attitudes of MembersJob Satisfaction
- Ability, absenteeism, achievement,
administration, advancement, aspirations,
autonomy, education, experience, fatigue, freedom
and independence, health, human relations, job
enlargement, marital status, mental health,
mobility, motives, occupational level,
opportunity to learn, peer group, pahysical
hardships of the work, recognition,
responsibility, routine, security, self-esteem,
supervision, training, turnover, working
conditions
9Job CharacteristicsDecision Making Power
- Amount of freedom an employees has in determining
how the(ir) work should be performed, and
decisions made. - Decentralization, Debureaucratization, X,Y,
Maslow?
10Job Characteristics Job Status
- Position in the Hierarchy of AuthoritySpan of
Control, Levels, Specialty, reaction to the
status, accoutrements of the position,
11Job CharacteristicsWork Routine
- Repetitiveness, monotony, etc.
- Paperwork vs performance
12Definitions and Performance of RolesProductivity
- Fulfills the expectations of those higher up
- Standards v opinion
13Definitions and Performance of RolesRole
Specificity
- Role Clarity
- Degree of familiarity with job performance
criteria - Good Conduct v Misconduct
- SOP v free range
14Definitions and Performance of RolesRole
Conflict
- Two roles disparity
- Too many roles
- Role rank by employee
- Different Expectations for the role
15Definitions and Performance of RolesProductivity
16Interpersonal and Individual Variables
- Communication also is a variableWritten, oral,
channels, review, skills, etc.
17Questions?
Why didnt I pay attention?
Why didnt I Study?
Whats an Interpersonal Variable?
I wonder if I missed a pop quiz?