David Murray, Head of Community

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David Murray, Head of Community Customer
Services
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Community

• Today................
• Newham libraries now
• Newham into the future
• Newham staffing roles responsibilities
• Brave New (Newham) world

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Community

• Newham Libraries
• 10 Libraries
• Issues 1.1 million
• Visits 1.8 million
• Services lots innovative
• One of the most successful London services

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Community

• Newham Libraries
• Good enough?
• No
• Incremental change?
• Maybe
• But probably not

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Community

• Why change?
• Because it is essential that the service
• Delivers on corporate priorities
• Measures impact
• Is seen to make an impact

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Community

• Change to ?
• New language - cohesion, aspiration, employment
• Core service specs
• Services that shift and flex and respond
• Corporate service with strong political support
  and readily understood

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Community

• Change to ?
• Integrated Front Office Services
• No standalone library service
• No separate staff
• No separate buildings

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Community

• So?
• Stock displayed completely differently
• New form of enquiry service
• More surgeries

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Community

• Staff Skills?
• Its exactly 20 years

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Community

• Staff Skills?
• Passion
• People centred
• Share core values
• Smile
• Say Hello
• Say can I help you?

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Community

• Staff Skills
• Core product knowledge
• Books
• People
• Services
• place

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Community

• Staff Skills
• Know why what you do matters
• Know your impact
• Know your managers agendas
• Know their managers agendas too

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Community

• Staff Skills?
• Understanding of why Members matter
• Understanding of LSP
• Understanding of LAA
• Understanding of CAA
• Understanding of Cohesion
• Understanding of ..

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Community

• Staff Skills
• Do all of that

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Community

• Staff Skills
• Do all of that
• and you could work for Newham

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Community

• Brave New (Newham) World
• Not for everyone
• Find your own way
• But for Newham
• Brave New World

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Community

• Brave New
• (Newham) World
• O, wonder!How many goodly creatures are there
  here!How beauteous mankind is! O brave new
  world,That has such people in't!