GLOBAL LITERACIES ROSEN 2000

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GLOBAL LITERACIESROSEN (2000)
Based on interviews with 75 CEOs from 28
countries and 1058 surveys with CEOs, presidents,
managing directors or chairmen plus studies of
national culture

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GLOBAL LITERACIES
PERSONAL
BUSINESS
SOCIAL
CULTURAL
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PERSONAL LITERACY

• Aggressive insight
• Confident humility
• Authentic flexibility
• Reflective decisiveness
• Realistic optimism

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Aggressive Insight

• To effect change in others, you have to initiate
  change within yourself first.
• You have to know yourself wellyour habits,
  strengths and shortcomings. Questioning yourself
  thoroughly is the beginning of change.
• Lee Kun-Hee, Chairman of Samsung Electronics

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Aggressive Insight contd

• Personally literate leaders share the trait of
  insatiable curiosityabout themselves and the
  world around them.
• Theirs is an aggressive insight because it is
  proactive they constantly seek opportunities to
  test themselves and learn from their successes
  and failures.

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Authentic Flexibility

• Motorola chairman Bob Galvin constantly
  reinforces the value of integrity and ensures
  that it has room to grow and renew.
• Three key elements
• --a personal purpose
• --a set of ethics and standards
• --a teachable point of view

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Authentic Flexibility contd

• The challenge is to be authentic in a world with
  confusing or conflicting values and with ethics
  that seem to contradict our own. And thats
  where flexibility comes in.
• Its important to have clear ground rules yet to
  be able to adapt to changing circumstances
  without compromising our core principles
• Skyscrapers without sway cant withstand
  earthquakes.

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Reflective Decisiveness

• . . . Knowing when to think and when to act,
  effectively balancing thought and action.
• Achieving this requires leaders to carve out
  space for reflection, . . .

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Realistic Optimism

• Realistic people are direct. They talk about
  whats really going on in the business. Honest
  about business drivers, competition, and
  opportunity, theyre also comfortable giving
  true, direct feedback.
• Optimistic people, on the other hand, are
  imaginative. Always traveling into the unknown,
  they see possibilities that others cannot see.
  They have a great capacity to dream, break with
  tradition, envision a better tomorrow, . . .

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The Top Five Personal Literacy Skills

• Leading by example
• Facing change and uncertainty with confidence
• Being motivated by strongly held principles and
  beliefs
• Knowing ones own strengths and weaknesses
• Being committed to continuous learning

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SOCIAL LITERACY

• Pragmatic trust
• Urgent listening
• Constructive impatience
• Connective teaching
• Collaborative individualism

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Pragmatic Trust

• Trust creates a safe space in which people can
  share their best selves.
• Trust isnt built easily or quickly but
  painstakingly.
• . . . Leaders choose wisely what information to
  discloseand to whom, always leaning toward trust
  and openness.

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Urgent Listening

• Listening isnt a new skill. Urgent listening
  is. It starts with self-awareness.
• Listening deeply to your own experiences . . .
  .
• . . . Know they cant produce unless they
  learnand they cant learn unless they listen.

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Constructive Impatience

• By asking for the slightly impossible, they
  create what Ramqvist calls constructive
  impatience healthy anxiety with a
  destination.
• But melding the best of impatience with a
  constructive push for excellence creates just
  enough anxiety to move people forward, not
  paralyze them.

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Connective Teaching

• Great leaders are great students and great
  teachers.
• . . . For a company to grow, it must learn every
  day. Companies that learn the fastest have the
  best chance . . . . And those that engage people
  in collaborative learning will win in the global
  marketplace.
• These leaders see every interaction as a
  learning opportunity. . . , teaching by colorful
  stories about the past and painting pictures
  about the future.

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Collaborative Individualism

• Todays leaders are catalysts and facilitators
  of collective intelligence.
• Collective societies are asserting their
  individualistic side individualistic societies
  are becoming much more collectivist than before.
• . . . the blending of self-interest and common
  purpose.

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BUSINESS LITERACY

• Chaos Navigator
• Business Geographer
• Historical Futurist
• Leadership Liberator
• Economic Integrator

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Chaos Navigator

• Chaos navigators guide people through change,
  making sense out of confusion, clarifying what is
  important, and creating nimble environments where
  people can learn resilience and flexibility.

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Business Geographer

• As students of history and corporate topography,
  they think like explorers, always imagining
  something interesting just beyond the horizon and
  working to uncover that unknown.

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Historical Futurist

• They explore and celebrate the past, understand
  and own the present, and imagine and create the
  future.
• As hockey great Wayne Gretsky says, You must go
  where the puck is going to be, not where it is.

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Leadership Liberator

• Business-literate leaders encourage people to
  step into leadership roles by communicating
  confidence, clarifying expectations, and
  demonstrating respect.
• . . . also promote courage by altering the way
  people experience their own power and identity, .
  . .

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Economic Integrator

• Creating alignment within the enterprise is
  their greatest challenge. . . . Theyre alliance
  brokers and relationship builders. . . .
  Creating a results-oriented culture is their
  final act of execution.

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CULTURAL LITERACY

• Proud Ancestor
• Inquisitive Internationalist
• Respectful Modernizer
• Culture Bridger
• Global Capitalist

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Proud Ancestors

• Understanding and appreciating ones ancestors
  and what they have brought to you, culturally and
  personally.
• Understanding that others have an equally rich
  heritage even though it might be different.

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Inquisitive Internationalist

• Having an insatiable curiosity and sensitivity
  about people and places.
• Understanding your own cultural biases.
• Respecting the foreign culture.

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Respectful Modernizer

• As a result of being open, appreciative and
  respectful of other cultures, you can learn what
  they have to offer.
• You bring back what you learned and apply it to
  your own company.

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Cultural Bridger

• Cultural bridgers are true integrators. They
  get excited by seeing similarities and
  differences among people. Accepting that others
  may have different values than their own, they
  look for ways to discover those differences,
  destroy the walls between them, and celebrate
  their commonalities. They connect on some things
  and extract lessons from whats different, always
  using the differences to build sturdier bridges.

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Global Capitalist

• They understand that business is global and that
  both problems and solutions come from global
  sourcing of all elementspeople, things and ways.
• They also balance capitalism with social
  responsibility.