Organizational Behavior In The Cybernetic Era

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Organizational Behavior In The Cybernetic Era

• Bangkok University
• Organizational Behavior
• Second Semester, 2002
• Introduction to the topic

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2 Approaches on Organizational Behavior

• Prasena an environmental approach based on how
  the way we work, we live and we manage has changed

• The Textbook approach based on what is
  organizational behavior all about, what are the
  components of it and how does it evolve

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2 Circles of OB

• www.prasena.com

• www.mhhe.com/kreitner

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OB The environment, the organization
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And the people

• Silent Generation (born 1930-1945)
• Born with the military technologies that were to
  lead to analog, digital and virtual technologies
• Baby-Boom Generation (born 1945-1960)
• Born with the analog and astronautic technologies
  
• Generation X (born 1960-1975)
• Born among analog technologies (telephone, TV),
  witnessed and participated in the development of
  digital technologies
• Generation Y (born 1975-1990)
• Born with the first generation of digital
  technologies, witnessed and participated in the
  development of networked technologies
• and soon, Generation e (born 1990-2005)
• Born in the midst of new technologies

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Generation
X

• Generation X (born 1960-1975)
• A category of people who wanted to hop off the
  merry-go-round of status, money, and social
  climbing that so often frames modern existence.
  Such people are described as underemployed,
  overeducated, intensely private and
  unpredictable.
• People born among analog technologies (telephone,
  TV). Witnessed and participated in development of
  digital technologies.
• Successors of Baby-Boomers, children of the
  Silent Generation. Grew up in recession times,
  inherited debt and aging population problems
• Characterized by individualism, resourcefulness,
  cynicism, selfishness, result-orientation, taste
  for experimentation, tendency to question
  authority, relatively high education, deep-seated
  economic insecurity, lack of social trust and
  confidence in government, weak allegiance to
  country and political parties, tendency to marry
  and have children late. Go-getters who are just
  doing it but their way (Time Magazine)

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Generation
Y

• Generation Y (born 1975-1990)
• People born among first generation of digital
  technologies. Witnessed and participated in
  development of networked technologies
• Successors of Generation X, children of
  Baby-Boomers. Grew up in economic expansion, end
  of cold war, blooming freedoms
• Characterized by high self-esteem and confidence,
  multi-tasking ability, capacity to process
  information very fast, urge to develop a career
  fast, tendency to expect to be given high
  responsibilities immediately, arrogance, upbeat
  character, individualism, impatience, boldness,
  tendency to overestimate themselves, tendency to
  expect employer to adapt to them, optimism

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Globalization ??????
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May I introduce Mr. Global Thailand
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Check www.thailand.com for choice of Website
monitoring
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What is the capital of Finland?
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OB and Globalization

• Definition
• The Organizational Behavior is globalization-orien
  ted when each employee is able to (and expected
  to) grasp, and adapt to, conceptual and
  operational realities at different levels and in
  different cultures.
• Workforce Trends
• Poverty Jet Set
• OB Globalization Competitiveness
• Global employees have fewer cultural
  misunderstandings

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Employees as business units

• Who was the (business) superstar in Tom Peters
  best seller Thriving on Chaos?

NO!
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• If you think it was a Fortune 100 CEO, you are
  very wrong!

WHO?
It was Paolo Azuela
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Who?
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• It was Mr. Paolo Azuela, a housekeeper at the
  Ritz Carlton Hotel in San Francisco.

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• Mr. Azuela .. And the bellboy who picks up your
  bags.. And the doorman who hails you a cab are
  authorized, on the spot no signature from above
  to spend up to 2000 to fix any customer
  problem.

• There are many people with exalted titles who
  cannot spend 2000 without six signatures!

(check your textbook on page 73 OB exercise)
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OB and Molecularization

• Definition
• The Organizational Behavior is molecularization-or
  iented when the position is recognized as a
  business unit, the position-holder an empowered
  employee who can function autonomously within
  objectives and policy guidelines, and the
  supervisor an inspiring leader rather than a link
  in an authority-based chain of command.
• Workforce Trends
• Mono-sibling vs. multi-sibling sensitivity
• OB Molecularization Competitiveness
• Empowered employees take decisions themselves
  instead of queuing up at supervisors door

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OB and Re-intermediation

• Definition
• The Organizational Behavior is re-intermediation-o
  riented when most traditional internal and
  external intermediaries have disappeared, to be
  replaced (or not) by new types of intermediaries.
  As a result, the organization is flatter,
  communications more direct, and new
  intermediaries usually exist to screen
  information over-flows.
• Workforce Trends
• From hierarchy to leadership
• OB Re-intermediation Competitiveness
• Flatter organization means more direct, thus more
  efficient communications and decisions

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For 200 years, EB was paper

• The Encyclopedia Britannica

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Then came Microsoft
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Today, EB is Digital, Virtual, Internetworked
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OB and Digitalization

• Definition
• The Organizational Behavior is digitalization-orie
  nted when all employees work comfortably in
  paperless offices, where physical and analog
  operations are converted into digital operations
  wherever it is optimal to do so, and where
  therefore the entire organizations memory can
  easily be accessible to all in consistent
  formats.
• Workforce Trends
• Chryptotechnophobiacs vs. Technomaniacs
• OB Digitalization Competitiveness
• Paperless offices mean that all employees can
  access all resources anytime from anywhere

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www.mhhe.com/kreitner
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Student Center
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OB and Virtualization

• Definition
• The Organizational Behavior is virtualization-orie
  nted when employees have integrated the concept
  of virtual reality and use it, in such forms as
  virtual teams, teleworkers, virtual workspace,
  etc. to enhance expertise and optimize synergies.
  
• Workforce Trends
• Sick Building Migration syndrome
• OB Virtualization Competitiveness
• Virtual workspaces allow people from all horizons
  to work together without travel time or time zone
  constraints

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Internetworking???
What do these 3 items have in common?
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All can be bought _at_ eBay
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OB and Internetworking

• Definition
• The Organizational Behavior is internetworking-ori
  ented when each employee works as part of a
  network involving all his/her working partners,
  internal and external, to the extent that it may
  be difficult to identify in the daily operations
  who is employee of the organization and who is
  not.
• Workforce Trends
• Inbred networking
• OB Internetworking Competitiveness
• It is as easy and fast to work with an external
  partner as it is with a colleague

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Immediacy???
FedEx's real time tracking
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OB and Immediacy

• Definition
• The Organizational Behavior is immediacy-oriented
  when all employees strive to eliminate delays at
  all levels, whether in their response to queries,
  in their deliverables, or in their readiness for
  the future.
• Workforce Trends
• The now denial risk
• OB Immediacy Competitiveness
• Fast response means no delays, and high readiness
  for the future

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Innovate or Die!
Check on textbook page 364 As well as on joining
CD
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Successful Innovation Needs Daring Tries

• You miss 100 of the shots you dont take
  Wayne Gretzky, hockey great

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OB and Innovation

• Definition
• The Organizational Behavior is innovation-oriented
  when all employees contribute to improvements,
  developments or unique creations at individual,
  team or organization level, and are encouraged,
  recognized and rewarded for it.
• Workforce Trends
• The fame-induced apathy risk
• OB Innovation Competitiveness
• Encouragement of innovation accelerates the flow
  of ideas towards outputs

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Knowledge where will it lead us?
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(No Transcript)
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A.I.
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OB and Knowledge

• Definition
• The Organizational Behavior is knowledge-oriented
  when each employee is a knowledge worker, expert
  in his/her own right (therefore valuable
  individually and recognized as such) and
  contributor to what is becoming the greatest
  asset of an organization -its intellectual
  capital.
• Workforce Trends
• Re-curving
• Anti-sabbatical practice
• OB Knowledge Competitiveness
• Knowledge workers dont need to be told what to do