Team Dynamics

1
Team Dynamics

• NGT, Leadership, Facilitation

2
NGT Step 1

• Silent generation of ideas
• Review task statement with group
• Each member silently generates ideas
• Write each idea on a separate 3 x 5 card
• Limit to a 5 to 6 word phrase

3
NGT Step 2

• Listing of all ideas
• Collect and shuffle cards
• Tape flip charts to wall
• Exactly transfer ideas to chart pages
• 5 ideas per page max - leave space between
• Number the ideas in sequence

4
NGT Step 3

• Group clarification of ideas
• Scan list for clarity
• Any objection vetos a change/combination
• Reduce to about 15 ideas
• Lobby, if you wish, for favorite ideas
• Avoid prolonged argumentation
• Add, delete, modify ideas

5
NGT Step 4

• Scoring and Ranking
• Each member selects 5 best ideas
• Write one idea number on 3 x 5 card
• Concentrate on the five ideas
• Assign 5 points to best of the five
• Assign 1 point to the least important
• Continue most - least rating for rest of cards

6
NGT Step 5

• Collect cards and record on charts

3. Reduce Cycle Time
5,3,3,5,4,2,1,1,3,5,5, 12/37
1
Card 5
3 points
7
NGT Step 6

• Rank ideas by
• Total Score
• Use number of cards to break ties

8
Consensus and Creativity

• Success requires
• Brainpower
• Communications
• Experience
• Synergy
• Consensus
• Agreement/Acceptance
• Creativity
• Bring into being/innovation

9
Consensus Definition

• A form of decision making by which all group
  members have equal opportunity to express
  opinions each member is able to support/accept
  the decision.

10
Decision Making in a Group
11
Consensus

• Individual responsibilities
• Prepare your position
• Express ideas fully
• Listen (keep an open mind)
• Avoid conflict reducing techniques
• Avoid shortcuts
• Consensus compliments creativity
• Foster climate
• Enhances communications
• Applies brainpower

12
Barriers to Creativity

• Perceptual
• Seeing what you expect to see --stereotyping
• Cultural and Environmental
• Taboos
• Lack of trust among colleagues
• Emotional
• Fear of taking risksmaking a mistake failing
• Intellectual
• Inflexible or inadequate use of strategies

13
Barriers to Creativity (continued)

• Perception - The way we take in and interpret new
  information, ideas and points of view
• Three key principles of perception
• Recognition
• Interpretation
• Expectation

14
Barriers to Creativity (continued)

• Recognition - Relate to what we see new
  information related to what is already known
• Interpretation - Bends new information into
  something you can recognize
• Expectation - Strongly held readiness to perceive
  one particular thing as opposed to alternative
  possibilities

15
Roadblocks to Creativity

• Criticism
• Killer Phrases
• Thats dumb
• It wont work
• You cant be serious
• Thats silly
• Youre kidding
• Its not practical
• The boss wont like it
• Not enough time
• Its good, but ..

16
Team Leadership Skills

• Leader neutrality
• Handling problem situations
• Questioning techniques
• Leader responsibilities

17
Leader Neutrality

• Acknowledge what team members say with out
  indicating your own feelings, in order to foster
  openness and trust

18
Leader Neutrality Matrix
19
Handling Problem Situations

• Problem
• Member doesnt participate
• Approaches
• Make eye contact when asking questions
• Involve in group task and ask member to report
• Phrase questions to draw members ideas
• Ask a direct question

20
Handling Problem Situations

• Problem
• Member talks too much
• Approaches
• Have member take notes
• At a pause, rephrase and move on
• Seat member in your blind spot
• Let group cut member off

21
Handling Problem Situations

• Problem
• Members engaged in side conversations
• Stop and wait for conversation to end
• Stand behind talkers
• Give one an assignment
• Ask one a direct question

22
Handling Problem Situations

• Problem
• Obstinate disagreement
• Approach
• Let the team handle
• Change the subject
• Ask member to restate opposing view
• Ask person for constructive recommendation
• Discuss with member outside of meeting

23
Questioning Techniques

• ExploreGather facts look at all sides
• Restate Show listening encouragement
• Reflect. Show understanding
• Summarize ..Check where team is

24
Leader Responsibilities

• Plan and conduct effective meetings
• Monitor teams effectiveness
• Balance project and people needs
• Us appropriate group facilitation techniques
• Rely on questioning
• Be neutral