WIA YOUTH PROGRAM

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WIA YOUTH PROGRAM

• Case Management

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Case Management

• Case management is a youth-centered,
  goal-oriented process for assessing needs of
  youth for particular services to meet educational
  employment goals assisting youth in obtaining
  those services. There is no single model to
  organize case management for a youth development
  system. Sometimes there is a person everyone can
  point at say, That is Marshas case manager
  he/she meets with Marsha on a regular basis. In
  most cases, case management activities are
  distributed across programs staff.

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Case Management

• The model will depend on how the youths
  education and workforce readiness services are
  delivered, the level of collaboration among key
  organizations, staff capacity, to some extent,
  technology organizational infrastructure

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Case Management(Concepts)

• Comprehensive youth-centered
• Development of Individual Service Strategy (ISS)
• Mutual respect between youth case manager
• Requires partnerships at youths level
• Involves youths family significant others
• Relates youths actions to outcomes
• Integrated coordinated
• Case manager youth must be accountable
• Involves flexibility creative problem-solving
• Requires partnerships at system level

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Case Management(Principles)

• Some of the key principles embedded in effective
  case management services include
• Social group work as a method for attaining both
  individual system goals
• Maintaining ethical standards at all times
• Focusing on relationship - building trust when
  working with youth
• Always remaining sensitive to ethnicity
  diversity
• Incorporating youth development practices in all
  aspects of case management

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Case Management(case manager)

• A case manager is an
• Advocate
• Coordinator
• Broker
• Colleague collaborator
• Consultant
• Counselor
• Evaluator
• Planner
• Problem solver
• Record keeper

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Case Management(Case Manager)

• Eight pitfalls for case managers to avoid
• Inappropriate expectations
• Need to control
• Accepting poor work
• Rescuing youth
• Getting even
• Giving up
• Getting angry
• Using payoffs too frequently

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Case Management(Recognition Systems)

• To spur achievement among youth, a recognition
  system must be
• Measurable - must acknowledge tangible behaviors
  or achievements
• Know the youth - what the reward is how to
  achieve it
• Built around a desirable prize - not necessarily
  something expensive, but something that is
  inherently prized or difficult to get otherwise
• Frequent - offering lots of small rewards rather
  that one large reward

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Case Management(Recognition)

• Sample milestones for recognition
• Perfect attendance
• Most improvement
• Positive attitude
• Completion of training
• Completion of GED or HSED
• Student of the week and/or month
• Certificate of completion
• Personal note
• Letter of reference to employer

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Case Management(Record Keeping)

• Record keeping is an essential component of case
  management. Records are used to documents
  retain information about youth, about the process
  progress of the services being provided.
  Individual records are used in planning,
  implementing, evaluating services. In
  addition, the case record is a focal point for
  accountability to funding, the youth-services
  profession in general. Record keeping is both a
  helping administrative function.

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Case Management(Record Keeping)

• Uses for records
• Need/problem identification
• Worker interactions
• Service documentation
• Case continuity
• Communications with others delivering services
• Supervision, consultation peer review
• Monitoring evaluation
• Administrative decision making

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Case Management(Record Keeping)

• Requirements for adequate record keeping
• Writing skills, (spelling, diction, punctuation,
  sentence structure composition
• Organized support (adequate clerical services,
  time equipment
• Explicit standards procedures

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Case Management(Record Keeping)

• Qualities of staff needed for structured record
  keeping
• Assume more responsibility
• Organized
• Effective planner
• Good writer
• Pleasant personality
• Ethical
• Patient
• Assertive

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Case Management(Record Keeping)

• Guidelines - record keeping decision making
• What are the functions of the record?
• How will the information be used?
• What content structure will fulfill these
  functions best?
• What is the scope of accountability to youth,
  organizations, communities, funding agencies
  the professional community
• Records need to be both efficient sufficient

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Case Management(Record Keeping)

• Guidelines for recording keeping decision making
  (continued)
• How can the record best represent the essential
  elements of services, purpose, plan process
  progress?
• Who will have access to the records or
  information in the records?
• How can the content, access use of the record
  be limited to protect the youths privacy?

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Case Management(Record Keeping)

• Guidelines for record keeping decision making
  (continued)
• How will record affect the youth if the wrong
  person gains access to record?
• Is there a customary form or structure for
  record?
• Will use of record be facilitated by adhering to
  a common format?
• How can costs of record keeping be minimized?

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Case Management(Record Keeping)

• Strategies for maintaining high standards for
  case files
• Management team provide written description of
  standards for case notes case file managers
• Stress importance of record keeping
• Set aside a specific time weekly to update files
• Enter case notes immediately after talking with
  youth on phone or in person

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Case Management(Record Keeping)

• Case notes
• Outcome - was the purpose of the meeting
  achieved?
• Were other objectives realized?
• Impressions assessment
• Plans for future intervention
• Describe context
• Purpose of interview
• Observation (appearance, seating the way the
  youth presents themselves