CCCS Customer Satisfaction Survey

1
CCCS Customer Satisfaction Survey

• Conducted during
• Summer 2005

2
CCCS Overall Customer Satisfaction 2005(all
active programs)

• 803 Responders
• 96 Would recommend program
• 93 Average response rate to questions
• 89 Rated device as good or better
• 92 Reported health as same or better
• 94 Reported current health about the same as
  they expected or better than expectations

3
Technology DevicePatients feedback about their
technology device and the overall understanding
and reliability of the device.
Percent
4
CCCS Customer Satisfaction Patient feedback
regarding Care Coordination services.
Percent
5
CCCS Customer SatisfactionPatient feedback
regarding how CCCS helped with Process of Care.
Percent
6
CCCS Customer SatisfactionPatient feedback
regarding current outcome.
Percent
7
ConclusionsCCCS 2005 Customer Satisfaction Survey

• Overall, the patients who participated in the
  2005 CCCS Customer Satisfaction Survey were very
  pleased with their care, staff and with their
  current outcomes.