Chapter 9: Knowledge Management

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Chapter 9Knowledge Management
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Knowledge Management

• Knowledge Management the processes necessary
  to capture, codify, and transfer knowledge across
  the organization to achieve competitive advantage

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DATA, INFORMATION , AND KNOWLEDGE
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Data, Knowledge Information
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Factors to consider in Knowledge Management

• Information and knowledge have become the fields
  in which businesses compete
• Several important factors include
• Sharing Best Practice
• Globalization
• Rapid Change
• Downsizing
• Managing Information and Communication Demand
• Knowledge Embedded in Products
• Sustainable Competitive Advantage

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Knowledge Management

• Involves four known processes
• Knowledge generation
• Knowledge capture
• Knowledge codification
• Knowledge transfer

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Why manage knowledge?
Sustainable Competitive Advantage
Downsizing
Globalization
Why manage Knowledge?
Embedded Knowledge
Rapid Change
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FOOD FOR THOUGHT
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Knowledge Management

• How can knowledge management be an effective
  strategic tool for the enterprise?

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Questions