The Programme Support Office

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• The Programme Support Office
• A Practical Perspective
• Jane Hewitt, Commercial Support Officer

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Personal experiences of establishing a
Programme/Project Support Office (PSO)

• Who I Am
• Where We Were
• What We Have Done
• What We Plan For The Future

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Aim

• To share some of the Lessons Learned from Belfast
  City Councils experience

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Where We Were

• Information Services Belfast
• Project Management maturity
• Information Age Government (IAG)
• The Wider Picture

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The Initial Project Plan

• To deliver support the IAG programme
• To develop business support staff to work in this
  area
• To implement a project management system to
  deliver programme views

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PSO Issues

• Scope creep
• No established project management standards
• Cultural issues

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Evolvement of the PSO From -

• Project Methodology Reference Centre
• - System Knowledge
• - Templates
• - Project Updates
• Repository Model (Gartner, Oct 06)

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To Centre of Best Practice

• - Project Planning Tutorials
• - Mentor/Coach Project Managers
• - Workshops for identifying risks
• and project interdependencies
• - Resource management expertise
• - Site reference for Microsoft Project Server
• Mentor-Coach Model (Gartner, 2006)

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Programme Views
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Our Future

• Developing standard reports
• Providing information to the Councils new
  performance management system
• Updating the BCC project methodology
• Formalising the structure of the PSO

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Summary

• Establishing project management standards are
  crucial
• Understand where your PSO fits
• Organisations need to find their own path in
  setting up a successful PSO

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Afterthought

• Gartner has a third level of evolved PSO
• Stronger Manager Model