Communication Work

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Communication _at_ Work

• Anas Dharweesh
• Product Dev. Manager
• SHABAB

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Who am I?

• Anas N. Dharweesh
• MBA Masters of Business Administration
  Graduate School of Business AAST
• Product Development Manager SHABAB
• Director of the Communication Commission JCI
  Junior Chamber International 2006
• Business Trainer

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Overview

• What do we know about Communication?
• How do you define Communication?
• What topics involved under Communication?
• What does communicate with at work involve?
• Types of Communication _at_ work
• Formal Communication
• Non-Verbal Communication
• Miscommunication
• Getting effective!

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Lets talk!

• What is communication
• How well do we communicate?
• What doesnt involve?

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Communication Defined

• The transference and understanding of meaning
• "If there is one general rule of communication it
  is that we never communicate as effectively as we
  think we do."
• (Handy 1985)

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What does communication involve?

• Creating a shared meaning between people
• Reaching a common understanding of an idea or
  concept
• Person-to-person
• In a small group
• In a meeting
• In an organization
• In the mass media
• Improving efficiency and job satisfaction

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Communication Process

• Elements of communication process
• Sender
• Message
• Channel
• Surroundings
• Receiver
• feedback

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Basic Communication Process
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The Communication Process
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What does communication _at_ work involve?

• Witten communication
• Verbal communication
• Non-verbal communication
• Designing and giving presentations
• Meetings
• Working in teams
• Cross-cultural working
• Knowledge sharing
• Formal and informal communication

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What does communicate with at work involve?
Government
Investors
Stakeholders Shareholders Internal
COMMUNICATIONS
Customers Channels
Analysts
Media
Stock markets
Public
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Types of Communication _at_ work
NonverbalCommunication
FormalCommunicationChannels
InformalCommunicationChannels
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Formal communication!
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• ..
• .
• .

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• .....!
• ..!
• ..!
• ..

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NON-VERBALLY

• According the a social anthropologist, Edward T.
  Hall, in a normal conversation between two
  persons, less than 35 of the social meanings is
  actually transmitted by words
• So, at least 65 of it is conveyed through
  nonverbal channel.

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Communication Effectiveness

• 55 of Impact Nonverbal expression
• 38 of Impact Tone of voice and inflection
• 7 of Impact Message itself as spoken words

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Nonverbal Communication

• Eye contact
• Facial expressions
• The way we stand or sit
• Gestures
• The use of personal space
• Voice characteristics
• Spatial arrangements

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Body Language

• USA
• Commonly
• Japan

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Body Language

• Turkey
• Commonly
• Japan

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7 Reasons for Communication Failure

• Inadequate info
• Info overload
• Poor-quality info
• Poor timing
• Lack of feedback
• Problems with channels
• Cultural barriers

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Miscommunication
Manager
Purchasing
Marketing
Customer
Art Dept.
Supervisor
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Getting Effective!Tips

• Speak and write clearly
• Listen actively
• Give feedback
• Make eye contact
• Avoid interrupting
• Respect the views of others
• Ask questions
• Use appropriate non-verbal behavior

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Getting Effective!An effective communication is
C.O.D.

• Case 1 ?
• Case 2 ?
• Case 3 ?

• Content
• Organization
• Delivery

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Getting Effective!Improving Non-verbal Skills

• Establish and maintain eye contact
• Use posture to show interest
• Improve your decoding skills
• Probe\ask for more information
• Avoid assigning nonverbal meanings out of context
• Associate with people from diverse cultures
• Appreciate the power of appearance
• Observe yourself on videotape
• Enlist friends and family

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THANKS!

• Q A
• 17anas_at_Gmail.com