Global Competitiveness Program

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Global Competitiveness Program
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Recruiters claim very important
Source Wall Street Journal 9/06
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Company Archetypes

• the competent jerk, who knows a lot but is
  unpleasant to deal with
• the lovable fool, who doesn't know much but is a
  delight to have around

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How to be likeable

• Smile, laugh at yourself
• Be a good listener and try to be at ease
• Talk about others interests
• Become genuinely interested in other people
• Sincerely make the other person feel important
• A persons name is the sweetest and most
  important sound in any language
• (Dale Carnegie 1936)

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What is the Difference?

• Group

• Team

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What is the Difference?

• Group
• Designated leader
• Individual accountability
• Individual work products
• Performance goals set by others

• Team
• Shares leadership roles
• Mutual accountability
• Collective work products
• Performance goals set by the team

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1st Absence of Trust

• The fear of being vulnerable with team members
  prevents the building of trust within the team.

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Trust Activity

• What are two ways teams can build trust?

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1st Absence of Trust

• Strategy for Overcoming
• Identify and discuss individual strengths and
  weaknesses
• Spend considerable time in meetings and working
  sessions
• Why are these important?

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Trust Activity

• Share within your team
• Hometown
• Hobbies
• First job
• Two reasons why you are participating in GCP

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Trust Activity

• Share within your team
• A strength and weakness relative to working on
  projects

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Movies or Meetings?

• Movies
• Have no real impact on our lives
• Last 1 3 hours
• Are not interactive
• All movies worth watching have one key
  ingredient. What is it?

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2nd Fear of Conflict

• The desire to preserve artificial harmony stifles
  the occurrence of productive, ideological
  conflict.

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2nd Fear of Conflict

• Productive debate does not mean manipulating the
  conversation to get what you want.

Destructive
CONFLICT CONTINUUM
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2nd Fear of Conflict

Ideal Conflict Point
Destructive
Constructive
Mean-Spirited Personal Attacks
Artificial Harmony
CONFLICT CONTINUUM
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2nd Fear of Conflict

• What are two ways teams can overcome their fear
  of conflict?

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2nd Fear of Conflict

• Strategy for Overcoming
• Acknowledge that conflict is required for
  productive meetings
• Establish common ground rules for engaging in
  conflict
• Understand individual team members natural
  conflict styles

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Conflict Activity

• Explain to the team how your view of conflict has
  been shaped by your childhood or maturation
  process.

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3rd Lack of Commitment

• How does a team leader achieve commitment for
  ideas and strategies from team members?

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3rd Lack of Commitment

• Without having aired their opinions in the course
  of open debate, team members rarely buy in and
  commit to decisions.

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3rd Lack of Commitment

• Strategy for Overcoming
• Toward the end of the meeting, the leader should
  go to the white board and ask, What have we
  agreed upon today?
• Team members provide individual responses.

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3rd Lack of Commitment

• Strategy for Overcoming
• If no consensus, leader provokes further
  discussion to eliminate discrepancies and
  clarify.
• The leader and team members record all the
  commitments on the board.

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4th - Avoidance of Accountability

• The need to avoid interpersonal discomfort
  prevents team members from holding one another
  accountable for their behaviors.
• What are some behavioral issues youve
  experienced in teams?

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4th - Avoidance of Accountability

• How can teammates hold each other accountable?

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4th - Avoidance of Accountability

• Strategy for Overcoming
• Explicitly communicate goals and standards of
  behavior (team contract)
• Regularly discuss performance versus goals and
  standards

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Accountability Activity

• Share a behavioral quality that might detract
  from the strength of the team.

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5th Inattention to Results

• The desire for individual credit erodes the focus
  on collective success.
• We have a strong tendency to look out for
  ourselves before others, even when the others are
  our team members
• Self-interest and self-preservation are whats
  going to distract your team from the results.

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5th Inattention to Results

• Strategy for Overcoming
• Keep the team focused on tangible group goals
• Reward individuals based on team goals and
  collective success
• Avoid the out of sight, out of mind cliché

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Five Dysfunctions of a Teamby Patrick Lencioni
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Team Project

• Should GCP students reserve hostels in advance
  (two weeks or more) or book as needed upon
  arrival?
• Choose only one option

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Disadvantage of working alone