Leadership Week 6

1
Leadership Week 6

• Chapter 6 Personal Communication

2
The difference between mere management and
leadership is communication. And that art
ofcommunication is the language of leadership.
James Humes
3
(No Transcript)
4
(No Transcript)
5
Figure 2.3
What is Communication?
Source Silent Messages by Albert Mehrabian
(Wadsworth 1981).
6
Communication Filters

• Semantics
• Emotions
• Attitudes
• Role expectations
• Gender bias
• Nonverbal messages

7
Communication Styles Model

• The model represents four communication styles
• emotive director
• reflective supportive
• Two factors
• dominance sociability
• Model will help identify your preferred style

8
Figure 3.5
Figure 3.5 When the dominance and
sociability dimensions are combined, the
framework for communication style
classification is established.
9
Figure 3.6
Figure 3.6 The emotive style combines high
sociability and high dominance.
10
Emotive Style

• Displays spontaneous, uninhibited behavior
• Displays the personality dimension described as
  extroversion
• Possesses a natural persuasiveness

11
Figure 3.7
Figure 3.7 The director style combines high
dominance and low sociability. .
12
Director Style

• Projects a serious attitude
• Expresses strong opinions
• May project indifference

13
Figure 3.8
Figure 3.8 The reflective style combines low
dominance and low sociability.
14
Reflective Style

• Expresses opinions in a formal, deliberate manner
• Seems preoccupied
• Prefers orderliness

15
Figure 3.9
Figure 3.9 The supportive style combines low
dominance and high sociability.
16
Supportive Style

• Listens attentively
• Avoids the use of power
• Makes and expresses decisions in a thoughtful,
  deliberate manner

17
Figure 3.10
Figure 3.10 Communication Style Intensity Zones