Integrating MCH Data Systems Identifying User Needs

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Integrating MCH Data SystemsIdentifying User
Needs

• Sherry Spence, MCH Data Systems Coordinator
• Oregon Department of Human Services

Supported in part by funding from the Maternal
and Child Health Bureau (Title V, Social Security
Act), Health Resources and Services
Administration, and by the Centers for Disease
Control and Prevention, US Department of Health
and Human Services Opinions stated do not
represent those of CDC, HRSA, or USDHHS
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Acknowledgements

• FamilyNet Executive Sponsors
• Katherine Bradley and Lorriane Duncan
• FamilyNet Project Teams
• DHS Project Management Office
• Oregons many FamilyNet stakeholders
• Oregons Families

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Developing System Project Plans
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Developing Project Plans

• First steps
• Agree on business goal
• Describe project
• Identify stakeholders
• Define scope
• Develop requirements
• Search for resources

• Project documents
• Project description
• Executive sponsor
• Governance
• Requirements
• Project plan
• Phasing
• Time and resource needs
• Management

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Developing System Requirements
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User Needs - the Conundrums

• Developers say
• We dont speak the same language.
• Users dont need to understand system
  limitations and capacities.
• So users should just tell us what they need, and
  well decide how to do it.
• Users dont know what they need.

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Developer Needs-the Conundrums

• Users Say
• Developers should just tell us what the system
  can do, and well decide if or how we can use
  it.
• Developers dont understand what we say we have
  to keep explaining the same thing over and over.

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Collaboration Communication

• All experts speak their own language.
• We need to communicate what and why we work out
  how together.
• Nobody knows the detail Ive seen.
• The data system will change the process.
• Integration takes a long time.

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Exercise in Defining System Requirements
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Definitions
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Dictionary Opinion presented as truth in
alphabetical order.

• John Ralston Saul (1947- ), writer

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BUSINESS GOAL

• Strategic statement of the proposed software
  systems responsibility
• How will the software system support
  accomplishing the business processes?

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SYSTEM PROCESS

• Sequence of events that yields an observable
  result of value to a specific actor

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ACTOR

• Entity that interacts with the system to fulfill
  the business goal
• Person
• Group or organization
• Software system

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CONSTRAINT

• Statement or rule that is externally imposed

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ASSUMPTION

• Statement made about a process that is not based
  in fact.
• High probability of occurrence
• Some risk that can be assessed and mitigated

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RISK

• Discrete occurrence that can affect the system
  development project for better or worse.

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When I make a worddo a lot of work like that,I
always pay it extra.

• Lewis Carroll (1832-1898), Through the Looking
  Glass

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Exercise in Defining System Requirements

• Develop goal statement - 5 min.
• Post and discuss processes - 15 min.

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The Exercise Web-Enable Our Pet Grooming Service

• Define business goal in one sentence
• Group activity
• Identify system processes and actors
• Post-it notes on post-it tablet sheets
• Document constraints and assumptions
• Identify risks
• Review/revise processes and actors

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What Are Components of a Good Approach?
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Components of a Good Approach

• Highlights communication and collaboration
• Identifies what and why first, then how
• Lets the system change the process
• Provides an environment where users and
  developers are comfortable
• Develops interaction, communication, and trust

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Thank you.

• Contact Information
• Sherry Spence, MA
• MCH Data Systems Coordinator
• Oregon Department of Human Services
• Health Services, Office of Family Health
• 800 NE Oregon St., Suite 805
• Portland, OR 97232
• 503-731-4059
• sherry.spence_at_state.or.us

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Oregons Websites

• FamilyNet New Module Prototype
• https//dhs-sphere1d.hr.state.or.us/FCMPro/login.j
  sp
• DHS Project Management Tools
• http//www.dhs.state.or.us/admin/pmo/
• DHS/HS Office of Family Health http//www.dhs.stat
  e.or.us/publichealth/ofhs

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Time for a

• Break