Training for Tourism Businesses

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Funded By
In Partnership With
Managed By
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Tourism and Hospitality Sector

• Dynamic and vibrant sector
• Diverse covering a range of sub-sectors
• Growing and developing fast-forecast to continue
• One of largest industries in the UK
• Characterised by small and micro businesses

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Establishment numbers by industry South West

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Employment across the sector South West (Source
Annual Business Inquiry 2003)The South West
accounts for 10 of the sector workforce in
England
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Skills development strategic context

• Key Drivers-
• Government policies and initiatives-
• Skills Strategy, Sector Skills
  Agreements,Regional Economic Strategy
• Partners SW Tourism Towards 2015, DMOs
• Pressures Globalisation, customer expectations
• Opportunities Olympics

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Tourism Skills Network activities-

• Communication Co-ordination (training supply)
• Appropriateness of training and qualifications
• Addressing skills gaps
• Promotion of career opportunities
• Influencing funding bodies

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Tourism Skills Network 2001-2006

• TSN has secured 2m of funding for skills
  development activity in the region.
• 2000 businesses in the South West attended a
  training course facilitated by TSN
• 700 individuals attended 5 days of training
• In 2006 1129 individuals attended at least 1 day
  of training organised by TSN

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Partnership working

• Bristol Junior Chef brings colleges and industry
  closer together to work as one force to promote
  the hospitality industry. Tourism is one of the
  biggest employers in the South West, so its very
  important that we think of initiatives like
  Bristol Junior Chef to get people into jobs in
  hospitality chefs, waiters, receptionists and
  managers alike.
• Michael Caines, Executive Chef, Gidleigh Park and
  Co-owner, Abode Hotels

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• Video

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Highest qualifications of the workforce South
West  

• The sector workforce hold many different
  qualifications, but in order to simplify the
  system they have been classified under four
  levels (four being the highest)
• 66 of the workforce do not have a qualification
  higher than level 2
• Over 10 of employees do not have a nationally
  recognised qualification.
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Characteristics of sector in the South West

• Covers 14 sub-sectors
• Dominated by small businesses
• Lowest productivity of any UK sector
• 50 workforce work in elementary occupations
• 12 do not have any qualifications
• 25 are qualified at Level 1 or below
• ¼ of vacancies are hard to fill because of a
  shortage of appropriate skills
• Employers report that 13 of staff (18,274
  employees) are not fully proficient at their jobs
• (People 1st, 2007)

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Contacts-

• Regional Office- Kim Cowan 01275 370920
• Kim.cowan_at_tsnsw.org.uk
• Local contacts-

West of England Lizzy Pratt 01275 370915
Wiltshire Anna Boyle 01225 756199
Gloucestershire Kelly Gingell 01452 426873