BUILDING ORGANIZATIONAL CAPACITY

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BUILDING ORGANIZATIONAL CAPACITY

• James E. Morley, Jr., President
• National Association of College and University
  Business Officers

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THE UNIVERSITY OF THE FUTURE
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THE IMPERATIVE FOR CHANGE AND INSTITUTIONAL
LEADERSHIP
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WE ARE FIRSTA SERVICE INDUSTRY
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BUILDING ORGANIZATIONAL CAPACITY
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A NEW PARADIGM OF ORGANIZATIONAL EFFECTIVENESS
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INITIAL THOUGHTS ON BASIC ELEMENTS OF SERVICE
ORGANIZATION EFFECTIVENESS

• Structure
• Policies
• Processes
• Culture
• Governance
• Systems
• Infrastructure

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STRUCTURE

• How are people and activities organized to
  accomplish mission, goals, and core processes?

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POLICIES

• What formal and informal guidelines are in place
  to frame decision-making and administrative
  action?

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PROCESSES

• How do leaders and managers design work flows to
  accomplish outcomes?

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CULTURE

• How do institutional norms and cultures influence
  work and decision-making?

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GOVERNANCE

• How do shared authority and decision-making
  impact organizational effectiveness?

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SYSTEMS

• What are the institution-wide information systems
  and related processes that support effective
  administration and customer service?

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INFRASTRUCTURE

• What policies and processes are in place to
  maintain and grow critical support assets such as
  facilities and information technology?

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LIMITATIONS
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THE BUSINESS OFFICERS LEADERSHIP ROLE
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End of Presentation

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