Becky

1
Group 3

• Becky
• Joe
• Joseph
• Rene
• Tan

2
Systems Development Life Cycle

• Analysis
• Design
• Development
• Implementation
• Maintenance

3
Demings System of Profound Knowledge
Appreciation for a System
Theory of Variation
ISD DIRECTOR
Theory of Knowledge
Understanding of Psychology
4
The Shewhart Cycle for Learning and Improvement
- Deming
4. Adopt change or run in several different
environments
1. Plan a change
ACT
PLAN
STUDY
DO
2. Try it out
3. Study the results
Consumer Cycle
5
SDLC System
Redesign
Analysis
Do nothing
Modify
6
Appreciation for a System

• Customer IT staff need to know what the system
  is presently doing.
• Customer IT staff need to know what the system
  is actually supposed to do.
• Customer IT staff need to understand what the
  system is capable of.
• Customer IT staff need to know what the
  systems limitations are.
• Customer IT staff need to know system
  interactions.

7
Theory of Variation

• Customer IT staff need to understand what
  control limits are.
• Customer IT staff need to know what is within
  the control limits.
• Customer IT staff need to know that variation
  is expected for a healthy system.

Group 1
8
Theory of Knowledge

• A thousand facts can not prove a theory, but one
  fact can disprove a theory. Deming
• Clarification of the system to be analyzed
  http//philosphy.ucdavis.edu
• Knowledge is incomplete without a complete
  understanding of the system and the environment
  it is in.
• Knowledge is the ability to predict the future
  needs of the system.

9
Theory of Knowledge

• Types of knowledge competence, acquaintance,
  and recognition of information as being correct
  http//philosphy.ucdavis.edu
• The developers and maintainers need to have
  competent knowledge of the system.
• The users need to be knowledgably acquainted with
  the system.
• The users and maintainers of the system need to
  be able to recognize the information as being
  correct.

10
Understanding of Psychology

• Psychology of Management
• Psychology of IT Staff
• Psychology of Customers

11
Psychology of Management

• Displays confidence in project
• Handles concerns of Customer IT staff with
  positive feedback
• Strength to kill all or a part of a project
• Temperament that supports, guides, motivate and
  develop IT staff to understand the customer and
  guide them through changes
• Leadership essential part of making a smooth
  transition
• Needs to understand that people are different
  http//www-caes.mit.edu

Group 2
12
Psychology of IT Staff

• Needs to display confidence in the project
• Needs to be trained on how to handle concerns of
  customers with positive feedback
• Needs to feel comfortable to voice concerns,
  ideas, suggestions, and changes with the project
• Needs to have a temperament that supports,
  trains, and motivates the customer
• Needs to be willing to accept responsibility of
  actions http//www-caes.mit.edu

13
Psychology of Customer

• Displays a confidence in the development staff of
  the project
• Needs to feel comfortable with expressing
  concerns, ideas, and suggestions
• Needs to have a willingness to understand the
  system and work through problems

14
Understanding of Psychology Motivation - Deming

• Intrinsic Motivation motivation that comes from
  internal sources
• Extrinsic motivation motivation that comes from
  external sources
• Over-justification destroys intrinsic
  motivation