CREW

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UPDATES ON THE CREW SYSTEM
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AGENDA

• (A) CREW BACKGROUND
• (B) STAGES OF IMPLEMENTATION
• (C) PROBLEMS ENCOUNTERED
• (D) FEEDBACK ENHANCEMENTS TO CREW SYSTEM

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(A) CREW BACKGROUND

• On 2003, IDA imposed a requirement for Government
  E-Services to be hosted in PSI Platform and
  utilise SingPass and EASY for authentication
• gt As such , CREW System was bounded by the
  requirement, unlike TradeNet / PortNet whom were
  implemented prior to 2003.
• In view of the uncertainties in terms of system
  availability and performance, instead of doing a
  full roll-out, Coastal Command has taken a
  prudent approach by rolling out CREW to shipping
  companies in batches.

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(B) STAGES OF IMPLEMENTATION
CREW was first soft-launched on 1 Sep 2006 with
eight shipping companies. Since then, we have
been rolling out the system to the industry
incrementally. By August 07, we will have about
300 shipping companies participating under CREW.
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(C) PROBLEMS ENCOUNTERED

• System Unavailability due to Downtimes
• Quarterly 8 hour SHINE/ SGNet / SingPass
  Maintenance
• Daily 4 hour EASY Maintenance
• Adhoc / Urgent Unscheduled Maintenance for SGNet,
  SHINE, SingPass and EASY
• MHA and ICA Network Maintenance
• Deployment of patches and/or enhancements
• System Slowness due to MHA Network Congestion
• System Teething Problems
• Technical Incapabilities
• Operational hindrances

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(D) FEEDBACK ENHANCEMENTS
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(D) FEEDBACK ENHANCEMENTSCONTINUED
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(D) FEEDBACK ENHANCEMENTSCONTINUED
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(D) FEEDBACK ENHANCEMENTSCONTINUED
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Q A
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• THANK YOU