Overview: Training in Five Steps

1
Overview Training in Five Steps

• Needs assessment
• Setting objectives
• Training design
• Delivering training
• Evaluation

2
Needs assessment

• Organization level -- concerned with objectives
  of organization
• Job level -- concerned with task of each job
• Person level -- concerned with how well employees
  are able to do job tasks

3
Setting objectives

• Use needs assessment to set objectives of
  training
• Include statement of what trainee should be able
  to do and know after training
• Training criterion -- how achievement of training
  objectives is assessed.

4
Trainee characteristics

• Your audience will have a big say in how you will
  design your training
• Related characteristics
• Ability
• Attitudes and motivation
• Preferred learning style

5
Factors affecting transfer of training

• Feedback am I learning the right thing?
• General principles why am I learning this?
• Identical elements matching training to the job
• Overlearning getting it down to a science
• Sequencing training
• part vs. whole
• massed vs. distributed
• Work environment

6
Training methods

• Audiovisual instruction -- includes multimedia
• Autoinstruction / programmed instruction
• Conference or seminar
• Lecture
• Modeling
• On-the-job training
• Role play
• Simulation

7
Evaluation

• Set criteria
• Choose evaluation design
• Choose measures of criteria
• Collecting data
• Data analysis and interpretation

8
Types of criteria

• training level criteria
• reactions criteria
• learning criteria
• Performance level criteria
• behavior criteria
• results criteria
• At least one of each level criteria should be
  used in evaluation

9
Evaluation designs

• Pretest-posttest
• Control group design
• Solomon four
• Internal referencing

10
Data analysis / interpretation

• works on both training and performance levels
  effective
• works on training but not performance must
  examine further
• doesnt work -- modify or eliminate

11
Issues affecting training

• Aging workforce
• Workforce more diverse
• More complex jobs
• More service oriented jobs
• Downsizing
• Organizational involvement

12
Summary

• Needs assessment
• Setting objectives
• Trainee characteristics
• Training methods
• Transfer of training
• Evaluation and evaluation criteria
• Issues affecting training