Professionalism

1
Professionalism
Definition
A conscious decision to meet expectations of the
CULTURE of a company or business environment.
CULTURE leads to SUCCESS
2
Culture
Definition

• The professional and social norms that
• define a company/business environment.
• Be on time
• Be in the right dress code
• Be prepared for your job
• Get the job done

3
Details of Professionalism

• Dress in professional attire
• Communicate effectively (verbal, written, and
  body language)
• Be diplomatic, political and socially astute
• Respect all people regardless of race, sexual
  orientation and national origin
• Deliver all promises

4
Details

• Keep conversations short and to the point
• Make decisions quickly and effectively
• Keep comments precise and concise to communicate
  your intent
• Keep comments professional, never personal
• Give constructive criticism
• Practice personal hygiene

5
Details

• Take responsibility for all your actions
• Apologize for mistakes
• Be a leader when action is warranted
• Keep social and party talk to a minimum
• Be conscious of what you say in public
• Avoid visible body piercing and tattoos

6
Details

• Practice good dining etiquette
• Never flirt on the job
• Use Please and Thank You in most of your
  conversations
• Provide SERVICE
• Be ETHICAL
• Be a team player and take final responsibility

7
Seven Tests of Ethicsfrom IIQEST,
Cergy-Pontoise, France

• Is it Legal?
• Does it Hurt Anyone?
• Is it Fair?
• Am I being Honest?
• Can I live with myself?
• Would I publicize my decision?
• What if everyone did it?